Pathetic service

I am writing to express my outrage and disappointment at the atrocious service provided by the British Council South Africa team. Despite numerous attempts to contact your office via telephone, I have been met with constant engagement tones and no response. Similarly, my emails have been ignored.

My issue began when I attempted to pay for my sister's IELTS booking online, but the system failed. Having previously paid via EFT for my wife's IELTS registration without issue using Nedbank banking details , I assumed this method would still be acceptable. However, since submitting proof of payment and booking details via email, I have been completely ignored.

It feels like I'm being penalized for using EFT. The lack of communication is unacceptable, especially considering my sister's exam is scheduled for month-end and she urgently needs study materials.