SM
Stewart M
Active since Oct 2020
16
Reviews
0
Industries
Reviews
16 reviews5 months ago
Bad Customer Service
I'm writing to express my extreme disappointment and frustration with the service I've received from the administration team, specifically the Head of Admin, at Taalnet Kempton Park Branch. As a paying client, I expect a certain level of respect and professionalism, which I unfortunately did not receive on Friday 21st of November 2025. My child has been a student at Taalnet since Grade 1, and I'm pleased with the academic progress she's made. As she's promoted to Grade 2, I requested a school acceptance letter, which is a standard document, only to be denied by the Head of Admin. Not only was my request denied, but I was also given an ultimatum to pay a full term's fees for Grade 2, despite my clear intention to pay the registration fee for 2026. I find it puzzling that I'm being treated this way, especially since I've been paying fees monthly without any issues. The Head of Admin's attitude was unprofessional and dismissive. I was told, almost as if I was an inconvenience, that I should consider taking my child out of the school if I don't comply with their demands. I request an urgent review of this matter and an explanation for the administration's behavior. As a parent, I expect better treatment, especially from an institution that's supposed to prioritize its clients' needs.
0 replies
5 months ago
Great customer service
I recently had an issue with my Standard Bank account being restricted due to FICA requirements, which was frustrating mid-week. However, despite this inconvenience, I'm pleased to say that the bank's customer service team was responsive and helpful in resolving the matter. Given my over 10-year relationship with Standard Bank, I'm confident in their ability to manage my financial needs securely and efficiently. I would still recommend them to others.
53 replies
5 months ago
Standard Bank Gross Service
What actual *******! 😡 I'm writing this message while fuming! I went to the Karaglen Standard Bank branch on Friday, 31 Oct 2025, to update my profile, submitted all required docs, and now you're telling me my account's been restricted? I get this info this morning when my transaction doesn't go through. Unbelievable! I called Standard Bank, and they tell me to go back to the branch with the SAME DOCS I submitted 3 WEEKS AGO!!! Are you kidding me?! I'm downtown in the mines, year-end chaos is real, and I'm being inconvenienced like this. Serious question, what's going on with your systems? Can't you see the docs I submitted? This is unacceptable, Standard Bank. Fix this NOW! Account restricted, no notice, and now I'm stuck in this mess. Expect a formal complaint.
477 replies
5 months ago
Excellent Customer Service
Zinhle at Nedbank Greenstone Mall (Teller 1) delivered exceptional service – friendly, efficient, and truly helpful! A world apart from my experience at Festival Mall. Nedbank needs more like her.
0 replies
5 months ago
Pathetic customer service
I'm absolutely livid about my experience at Nedbank Festival branch! As a foreigner, I tried to open a new savings account, but the treatment was appalling. The staff whispered to each other, looked down upon me, and made me feel unwelcome. When I mentioned my existing account with Standard Bank, they cited a rule that I can't have more than one account as a foreigner. No consideration for my financial status, just xenophobic behavior! Super disappointed and feeling disrespected. Not recommended! #NedbankFail #Xenophobia
0 replies
10 months ago
Great experience
Mama Money came through! Queried about an issue and they swiftly resolved it. Super efficient and helpful service! 👏💯
0 replies
11 months ago
Pathetic service and de*****ing clients
Dstv is *****ing from us apparently our decoder is not working it was disconnected and they are claiming we are paying for 2 decoders in our home yet we have been using 1 same decoder for the past 7 years and have never added a second decoder to our account nor added extra view. Our decoder is off and we just paid full amount for it and we are not getting any help from the customer service rather they are giving us ridiculous stories. This is total ***** from multichoice.
0 replies
17 months ago
Pathetic service
I am writing to express my outrage and disappointment at the atrocious service provided by the British Council South Africa team. Despite numerous attempts to contact your office via telephone, I have been met with constant engagement tones and no response. Similarly, my emails have been ignored. My issue began when I attempted to pay for my sister's IELTS booking online, but the system failed. Having previously paid via EFT for my wife's IELTS registration without issue using Nedbank banking details , I assumed this method would still be acceptable. However, since submitting proof of payment and booking details via email, I have been completely ignored. It feels like I'm being penalized for using EFT. The lack of communication is unacceptable, especially considering my sister's exam is scheduled for month-end and she urgently needs study materials.
0 replies
17 months ago
Pathetic service
I am writing to express my outrage and disappointment at the atrocious service provided by the British Council South Africa team. Despite numerous attempts to contact your office via telephone, I have been met with constant engagement tones and no response. Similarly, my emails have been ignored. My issue began when I attempted to pay for my sister's IELTS booking online, but the system failed. Having previously paid via EFT for my wife's IELTS registration without issue using Nedbank banking details , I assumed this method would still be acceptable. However, since submitting proof of payment and booking details via email, I have been completely ignored. It feels like I'm being penalized for using EFT. The lack of communication is unacceptable, especially considering my sister's exam is scheduled for month-end and she urgently needs study materials.
0 replies
26 months ago
IM FED UP WITH MAMA MONEY
I've had the worst experience with this organization.I created an order on the 4th of March and paid it via EFT but to my suprise it wrote unsuccessful and the funds where deducted from my account. I tried to get hold of their chat centre team on WhatsApp with pdf proof of payment and never got any response that day. I waited thinking that my bank would reverse that money and ended up calling only to tell me it went through to Mama Money. I called Mama Money call center on the 5th which was yesterday, since morning I have never gotten any help up until today the 6th on March.Your organization doesn't care about it's clients, your WhatsApp team is very useless you don't get any response or nothing. That money was for my mother to get her monthly medical supplies it's been 2 days now without her medication. If your SUPPORT TEAM continue operating the business like this you are going to lose clients.
56 replies
Review Distribution
5 Star
4 (25%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.25%)
1 Star
11 (68.75%)