British High Commission South Africa stinking service

About a month back I was refered to the the British High Commission South Africa as the company I was refered to by the magistrates court in booysens a company called DIRCO. They could not assist me and refered me to the British High Commission South Africa. The person I received an email from a Mrs Stewart Miller mailed me as she had read all correspondence from DIRCO. All this woman did was refer me back to HMPO in the U.K. who are the very arrogant and ****ing useless bunch if idiots that refuse to assist me in any way all they all do is give you the ****ing run about and shunt you from pillar to post with all their ****ing red tape and their ****ing rules and procedures I have the right to information as I am kin to the person I make inquiry about I have the legal grounds and right to information which I am being refused. This person at the British High Commission South Africa has the authority and access to the information I require but she is to ****ing lazy to assist me but chooses to brush me off and give me the same run about. I requested per email a simple document from them and they have not even ****ing responded is this how these assholes go about their daily business. I am totally ****ing annoyed and disgusted. And their website is not only useless not to mention non user friendly in any way you don't know whether you are coming or going .It stinks