Ford Brits Used cars terrible service

On the 11th of June 2022 I purchase a used ford eco-sport from Ford Brits Used, and when I took the car they told me the previous owner still needs to bring the service book and they will send it to me when they receive it, I stay in Gauteng region so they told me I will need to go to register the car at a Gauteng region myself and once I have registered they will refund me the money. I did send the sale person who was assisting me the new Gauteng registration and prof of payment after I was done. The guy stopped responding to my calls and texts. In just a month that I had this car I told him the car has funny noises coming from it, and being a woman I could not really explain it. I did tell him that at that point I was even scared to drive the car, and this sales guy still ignored my texts and calls. I was left frustrated at that point and was working in the KwaZulu Natal area during that time I could not travel back and go to the dealership. 5 months later still no communication and totally being ignored. I then received a call from Ford to check if all is well and at that moment they told me the sales guy is not working there anymore, and they will get the used car sales manager to contact me about all these complains and I never received the call. I had to call twice with follow up and still nothing. At the end I had to ask my dad to take this car to Ford as I could not go personally due to work, and we were told we need to bring it in, still no service book for history of the car sold to me. I took the car to Ford on the 8th of November and with something that is an ignorance on their side they are now trying to blame me yet even though as a consumer I have right to return the car if it has a break down within 6 months of purchasing it. At this point I am frustrated without a car and also very frustrating for my son as I am unable to drop him and pick him up from day care. They still have not fixed the car, they always giving me run arounds and still no real story on the service history of this car. They could not even offer me a loan car from them as this is all their fault, however I might even have to pay this month for a car that Ford Brits took saying they will fix and at this point I do not even believe they have started fixing because their explanation is just not making sense. I had to even get my partner and father to assist because I felt undermined being a black female having to deal with a white dominated dealership , totally felt like they do not even take me serious and they just do not even care.