TM
Tshwaraganang M
Active since Dec 2021
4
Reviews
0
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Reviews
4 reviews5 months ago
The service was smoo...
The service was smooth and Akshay was very helpful md made it a very pleasant experience
53 replies
24 months ago
The process of getti...
The process of getting the insurance and also updating information was easy and the lady Mmamello Lebelonyana was friendly and helpful and explained things so much better for me to understand.
53 replies
41 months ago
Ford Brits Used cars terrible service
On the 11th of June 2022 I purchase a used ford eco-sport from Ford Brits Used, and when I took the car they told me the previous owner still needs to bring the service book and they will send it to me when they receive it, I stay in Gauteng region so they told me I will need to go to register the car at a Gauteng region myself and once I have registered they will refund me the money. I did send the sale person who was assisting me the new Gauteng registration and prof of payment after I was done. The guy stopped responding to my calls and texts. In just a month that I had this car I told him the car has funny noises coming from it, and being a woman I could not really explain it. I did tell him that at that point I was even scared to drive the car, and this sales guy still ignored my texts and calls. I was left frustrated at that point and was working in the KwaZulu Natal area during that time I could not travel back and go to the dealership. 5 months later still no communication and totally being ignored. I then received a call from Ford to check if all is well and at that moment they told me the sales guy is not working there anymore, and they will get the used car sales manager to contact me about all these complains and I never received the call. I had to call twice with follow up and still nothing. At the end I had to ask my dad to take this car to Ford as I could not go personally due to work, and we were told we need to bring it in, still no service book for history of the car sold to me. I took the car to Ford on the 8th of November and with something that is an ignorance on their side they are now trying to blame me yet even though as a consumer I have right to return the car if it has a break down within 6 months of purchasing it. At this point I am frustrated without a car and also very frustrating for my son as I am unable to drop him and pick him up from day care. They still have not fixed the car, they always giving me run arounds and still no real story on the service history of this car. They could not even offer me a loan car from them as this is all their fault, however I might even have to pay this month for a car that Ford Brits took saying they will fix and at this point I do not even believe they have started fixing because their explanation is just not making sense. I had to even get my partner and father to assist because I felt undermined being a black female having to deal with a white dominated dealership , totally felt like they do not even take me serious and they just do not even care.
0 replies
52 months ago
Tricks not to pay claims
I have never been so frustrated in my life, Budget Insurance was best at giving a quick quote but when it comes to claims they will do everything in their power to make sure they do not pay you. I submitted a claim on the 7th of November 2021 and till today still a whole run around with claims, I submitted everything they requested and they just keep looking for something else just so that they can get a loop hole, its been over two months and in most cases the senior consultant is not helpful at all, she never responds to emails or even pick up my calls I had to even call the claims customer center to get feed back and for three weeks I was told the case is with the manager only to receive an email today from the senior consultant who just never responds requesting something else. A lot of people advised me that budget is the worst I now believe it specially if you are a black person.
53 replies
Review Distribution
5 Star
2 (50%)
4 Star
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3 Star
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2 Star
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1 Star
2 (50%)