Extremely poor service

Only 1 star because the building is big and clean! July 2025 i was visiting my older sister early bringing her toiletries and i saw other old lady lying on the bed next to my sister's bed and when i came again at 14h00 i found the old lady still sleeping on the same position and when i exemine her she was dead long ago around 6 hours back! Then i notify them of theis negligence! They dont take care of our grannys! Yesterday i took again my little sister MARTHA RAMPAI for her operation! But coming to hospital they gave her a skeleton file and says her file is missing! Later they say is on the top office and again they come and say they have disposed her file and they say the file is being disposed when the patient is not coming to hospital after 6 years but they gave her a date last month august! When i want to meet the CEO then i was told he is busy and i must be assisted by supervisor they were 3 people ( 1 male and 2 females) but i requested the name tacks but non of them had a name tack they only introduce to us by saying their names ! I was furious and i walk out after i discover that there is a possibility of GHOST Workers in brits hospital and patients (9) of were complaining about their missing files and its unprofessional ! SOMETHING MUST BE DONE AS THOSE PEOPLE DONT LOOK AFTER OUR PATIENTS AND THEY ARE KILLING THEM!