Ongoing Delay and No Feedback – Booked Since August 2024

I am beyond frustrated with the poor service and lack of communication from Nissan South Africa.

My vehicle (VIN: ADNUSN1D5U0220476 | Reg: LD89NBGP) has been booked at Nissan Brits since August 2024 for repairs, and to date, the dealership keeps saying that the required parts are still unavailable. This delay has now dragged on for over 9 months, with no resolution or explanation.

I contacted Nissan South Africa a month ago, and they took down my details, promised to call back — and never did. I have also copied two of their consultants, sebastianc@nissan.co.za and zininzin@nissan.co.za, in my recent communication, but I’ve received no response from either of them. I honestly don’t even know if they still work there.

This lack of accountability is unacceptable. I’ve tried every avenue I can think of, yet there is no urgency or assistance from Nissan. I am now left with a vehicle that has been sitting for months without any clear timeline or solution.

Nissan, please take this seriously and provide urgent feedback.