IT
isabella T
Active since Mar 2024
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Complaint Against SA Taxi and Mobalyze – Financial Mismanagement and Vehicle Repossession
I would like to formally raise a serious complaint against SA Taxi and Mobalyze regarding the repossession of my vehicle and the financial handling of my account. On Monday, my vehicle was repossessed and I was instructed to report immediately to their offices. Upon arrival at their premises, I was advised to go inside and speak to Shirley or Thabang to make an immediate payment of the arrears in order to prevent further action. At reception, the consultants were not present, but one of them was contacted to assist me telephonically. I was instructed to pay R79,000 to release the vehicle. I made the payment immediately. However, after payment, I was informed that the vehicle had already been taken inside and that I would need to pay a reclaim fee the following day before it could be released. The next day, I was sent a reclaim settlement figure of R157,000 and told that I needed to settle this within 15 days. I paid the full R157,000 on the same day in order to resolve the matter. I was then informed that I would need to wait 7 working days because the vehicle was undergoing inspection. After receiving a detailed statement (which I had requested because I was not satisfied with the arrears amount), I discovered that a payment of R16,000 made in October had never been allocated to my account. This unallocated payment directly contributed to the accumulation of arrears and ultimately led to the repossession of my vehicle. When I queried why the payment was not allocated, I was told that they “did not know who it was for,” despite the fact that my details (Mr Tsamago) are correctly recorded in their system. Due to this administrative failure by their finance department, I suffered: Repossession of my vehicle Payment of R157,000 under pressure Additional reclaim and penalty fees Loss of income and business disruption My vehicle being held for 7 working days This situation could have been completely avoided had the R16,000 payment been properly allocated to my account. The handling of this matter demonstrates serious incompetence within the finance department, and the financial impact on me has been significant. I believe this matter warrants urgent investigation, as such practices place clients under unnecessary financial pressure and cause severe hardship.
0 replies
5 months ago
Regret working with East Point Rentals
I have had one of the worst service experiences with East Point Rentals, especially from their finance department. They never answer their phones, and emails go completely ignored. Whenever you need assistance, you’re forced to walk into their offices because there’s absolutely no other way to get help. I truly regret working with East Point Rentals. Their lack of communication, poor attitude, and complete disregard for customers make them one of the worst service providers I’ve dealt with.
0 replies
11 months ago
Ongoing Delay and No Feedback – Booked Since August 2024
I am beyond frustrated with the poor service and lack of communication from Nissan South Africa. My vehicle (VIN: ADNUSN1D5U0220476 | Reg: LD89NBGP) has been booked at Nissan Brits since August 2024 for repairs, and to date, the dealership keeps saying that the required parts are still unavailable. This delay has now dragged on for over 9 months, with no resolution or explanation. I contacted Nissan South Africa a month ago, and they took down my details, promised to call back — and never did. I have also copied two of their consultants, sebastianc@nissan.co.za and zininzin@nissan.co.za, in my recent communication, but I’ve received no response from either of them. I honestly don’t even know if they still work there. This lack of accountability is unacceptable. I’ve tried every avenue I can think of, yet there is no urgency or assistance from Nissan. I am now left with a vehicle that has been sitting for months without any clear timeline or solution. Nissan, please take this seriously and provide urgent feedback.
0 replies
14 months ago
****mers
On Sunday the 26 of January, i was busy playing on my hollywood account, and I tried to make an OWZO payment with my fnb account but received an error message to say transaction not verified, then the payment did not go through, I checked on my fnb app tje money was not taken, then I called the hollywood customer service to request gor my account to be closed for a period of 6 months, they did that, later around 8 I noticed my money was deducted from my account and ir was a transaction from Hollywood, i called my bank the following day as it was late on a Sunday they confirmed it was paid to Hollywood bets, but because i has my account closed i was never able to withdraw it back, I called them ans they confirmed they had an issue on that Sunday, so they said because i had requested for my account to be closed they will manually pay it back to my account, it will take 24 hours, until today my money has not been returned and the refused to open mu account so that i can withdraw my money back or use it to bet with
159 replies
22 months ago
unpleasant experience with Vitality
I had an unpleasant experience with Vitality that I'd like to share. Towards the end of last year, I received a call from a consultant who explained the Vitality benefits to me. I clearly informed him that I was not interested. He then offered me a free 3-month trial, assuring me that it was only a trial period and would expire after 3 months. He emphasized that they would call me to check if I was interested in joining before signing me up and that I would not be automatically billed through my medical aid. However, to my surprise, in May 2024, I discovered that I had been signed up for Vitality, and they had been deducting money using my medical aid details. I immediately requested that they cancel this subscription and refund the money, as I had never agreed to this. Their response was that I needed to give a month's notice and that I would not receive a refund for the money already paid. This experience has left me very disappointed with Vitality's practices and customer service.
0 replies
24 months ago
Beware of Hit-and-Run Trucks from All Bulk Company
Beware of reckless drivers from All Bulk Company! My recent encounter with one of their trucks left me with a damaged vehicle and a mountain of frustration. While approaching a stop sign on Summit Road towards the Blue Hills, I was rear-ended by a truck belonging to All Bulk. Not only did the driver fail to stop after the collision, but when I attempted to address the situation, they responded with vulgar language before speeding away. Despite my efforts to report the incident to their company, the response has been appalling. Initially, they requested quotations for repairs, which I promptly provided. However, they have since gone silent, ignoring my emails and calls. I am now left with a damaged vehicle that I am unable to fix, all because of the irresponsible actions of one of their drivers. This experience has not only cost me financially but has also left me feeling disregarded and ignored by All Bulk Company. It's unacceptable for a company to allow such behavior from their employees and then refuse to take responsibility for the consequences. I urge everyone to be cautious when sharing the road with All Bulk trucks. Their drivers have shown a blatant disregard for safety and responsibility, leaving innocent victims like myself to deal with the aftermath. Until they take accountability for their actions and improve their customer service, I cannot in good conscience recommend All Bulk Company to anyone
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (100%)