refund

Hi my name is patrick kwankis,I was booked in at the brittania hotel durban,I had paid for seven days.I had to leave after three days due to an illness at home.I explained to the receptionist and she assured me that I would be refunded.I left her all my details.after many emails to the hotel I was told that the manager would be doing the transfer last week friday.everytime I phone,the manager is never available to tend to my query.my refund still hasn't been paid in