1 reviews | Active since Member
There I was minding my business going about my day trying to earn my hard-earned money. A telemarketer calls me, and because I try never to be rude, I listen to this Madam over the phone selling me dreams about a data package from MTN for 40GB a month for the price of R175.
Okay, I agree to this package and receive two SIM cards several days later. After using these SIM cards (don't even know why there were two) I run out of data but I know for sure I have not used up 40GB worth of data. Ey, I call in at MTN and ask them what's the deal, only to find they are not the ones who sold me the contract. Instead, it's this company Broadband Solutions. They indicated that they would get the MTN accounts manager to call me after they listen to the recordings to see the way forward. I had to call in about 4 times to finally rectify this, to which the lady on the call tells me they will just cancel the contract.
She then tells me I don't have the authority to listen to the recordings myself and that I will need to pay a cancelation fee for the contract. Hang on Karen, what? You want me to pay for a contract that was falsely sold because I didn't indicate a problem with the contract during the cooling-off period? How would I have known about the nonsense contract that was:
4G 0638336741 (Night 12 midnight 1 min to 5AM) R99 and 22GB (Youtube)
2G 0656128271 (Night 12 midnight 1 min to 5AM) R59 1gb nighttime)
If I didn't call in at MTN after the data ran out. I guess I am the fool for thinking you ********s sold me the correct contract.
MTN is not innocent in this either as they allow these third-party dullards to sell me a false product. Also, it is MTN that sets the cancellation fee that gets charged to my account. Please, Please, Please, as South Africans we are already dealing with crime and load-shedding, now we find ourselves in bed with ********s and false contracts from well-known brands.
Get it right for once!
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