SM
Samukeliwe M
Active since Jan 2017
39
Reviews
0
Industries
Reviews
39 reviews5 months ago
Locker only giving 19 hours to collect parcel
I don't understand the logic of big businesses that lack clear communication. I thought that the whole point of having a locker collection was to be able to collect a parcel 24/7, as the pamphlet says. The super quick (where this locker is) opens at 7.30am and closes at 5pm. Giving you 9 hours 30 minutes each day (a total of 19 hours) to fetch your parcel. And was not available after hours. For people who work this is nearly impossible to go there during working hours. Then they return the parcel to a depot even further away and charge an additional amount to redirect it. Then to add insult to injury the agents that contact you on WhatsApp also lack clear logic. When the agent informed me I needed to collect my parcel before the deadline I told him I can only collect it at a specific time during working hours and he did not clearly specify at any given time that although I had told then I'd be late that the parcel would still be taken back to the depot. So frustrating, I walked 5km on each side to fetch a non existant parcel as my vehicle is in repairs. And when I was at the lockers I had two other women with me trying to collect their parcel ls but couldn't for similar or different reasons. I believe this locker used to be at a 24/7 garage and I have no idea why they moved it to a business that closes. I'm even willing to pay the redirect fee at this point but to get this done will probably be a different nightmare. LL-K4VQNW LL-G0IUY2
71 replies
13 months ago
No back up when system **cks out. Not acceptable
Here I am standing in checkers for now close to 40 minutes, because the Nedbank app is not working. Okay, no problem glitches often happen for various reasons, but how is it that such a well established business has no back up or contingencies when the system **cks out? I cannot even transfer the funds on their USSD or NetBank option and not even the call center. Which means on a Monday I'm stuck at a checkers an hour and a half away from home on my way home from a getaway because I cannot transfer funds into my account. But do the bank chargers change or get less every month, no! Nedbank this is completely unacceptable, I've been banking with you for more than 10 years I left before for Capitec because of exorbitant bank chargers, I think maybe it's time I give FNB a try.
0 replies
16 months ago
Some positive after a storm
It's never a great thing to have someone break into your home and ransacked all your sentimental and valuable items, but outsurance has made a positive impact towards this experience with there assistance in restoring some integrity in my life from my claim. I was a bit sceptical il admit as they didn't process my sisters claim (the one who referred me to outsurance funny enough) however this is how I learnt it's important to keep your details (address, items covered, and details about you current living circumstances) as this ensured a smooth claim. My consultant Ivy Ncube was always bubbly when calling and very informative, my tough time. Would definitely recommend OUTsurance.
112 replies
21 months ago
Medscheme belongs in the stone ages
It's been several months now and I and still waiting on payment. From there outdated post system to there *********** email responses, I have sent in all the correct documents to have my banking details updated they still haven't been. Yet, I am expected to provide a great service to my patients, when medscheme refuses to release the funds for all my claims. Get with the times medscheme,or just lay to rest lik the dinosaurs!
0 replies
21 months ago
Poor accounts department and notifications
I'm kinda confused. I closed my account over a year ago and received no further invoices. Recently I have been getting notifications that my account has been handed over. And I hope rain has not been tarnishing my credit record on payment that I was not aware of. This amount is for around R264. How can you hand over my account when my last invoice says I've paid up. Then suddenly now I have this outstanding amount that has been overdue fr a year, please make it make sense
338 replies
22 months ago
Good Service after bad service
Really great customer service from renika Singh who took initiative to inform me about my outdated details. I called into the call centre and emailed about 6 times and no one was as professional as Renita in handling the matter. Medscheme really need to tidy up there profiency.
0 replies
28 months ago
Dezembering was never the same
So my December was not Dezembering due to Hertz robbing me of an opportunity to spend my hard earned money. At first they were my life savers when Sani car rental decided last minute that a cross border rental to Namibia was too risky for them and dropped me like an old shoe last minute after confirming my booking. Hertz provided me with a robust SUV for my travel last minute at a great competitive rate. After returning the vehicle late November, I then proceeded to wait for sweet nothing as they did not return my deposit. They then sent me back and forth between my bank. I spoke to different people who said different things. First the authorisation was not sent by hertz to my bank, then it was my banks fault, then it was the authorisation has been released and I need to wait 14 business working days to no avail then the authorisation was sent and I was promised my deposit in 48 hours.... crickets. It now January and well over a month. My December was a li sad with a whole R8000 missing from my bank account. Hertz, please can you give me my deposit back.
0 replies
33 months ago
Great Provider Service
Great service from Basil Adams on trying to solve challenge with claim.
60 replies
35 months ago
MTN in bed with third-party ********s
There I was minding my business going about my day trying to earn my hard-earned money. A telemarketer calls me, and because I try never to be rude, I listen to this Madam over the phone selling me dreams about a data package from MTN for 40GB a month for the price of R175. Okay, I agree to this package and receive two SIM cards several days later. After using these SIM cards (don't even know why there were two) I run out of data but I know for sure I have not used up 40GB worth of data. Ey, I call in at MTN and ask them what's the deal, only to find they are not the ones who sold me the contract. Instead, it's this company Broadband Solutions. They indicated that they would get the MTN accounts manager to call me after they listen to the recordings to see the way forward. I had to call in about 4 times to finally rectify this, to which the lady on the call tells me they will just cancel the contract. She then tells me I don't have the authority to listen to the recordings myself and that I will need to pay a cancelation fee for the contract. Hang on Karen, what? You want me to pay for a contract that was falsely sold because I didn't indicate a problem with the contract during the cooling-off period? How would I have known about the nonsense contract that was: 4G 0638336741 (Night 12 midnight 1 min to 5AM) R99 and 22GB (Youtube) 2G 0656128271 (Night 12 midnight 1 min to 5AM) R59 1gb nighttime) If I didn't call in at MTN after the data ran out. I guess I am the fool for thinking you ********s sold me the correct contract. MTN is not innocent in this either as they allow these third-party dullards to sell me a false product. Also, it is MTN that sets the cancellation fee that gets charged to my account. Please, Please, Please, as South Africans we are already dealing with crime and load-shedding, now we find ourselves in bed with ********s and false contracts from well-known brands. Get it right for once!
0 replies
35 months ago
MTN in bed with Third Party ********s
There I was minding my business going about my day trying to earn my hard-earned money. A telemarketer calls me, and because I try never to be rude, I listen to this Madam over the phone selling me dreams about a data package from MTN for 40GB a month for the price of R175. Okay, I agree to this package and receive two SIM cards several days later. After using these SIM cards (don't even know why there were two) I run out of data but I know for sure I have not used up 40GB worth of data. Ey, I call in at MTN and ask them what's the deal, only to find they are not the ones who sold me the contract. Instead, it's this company Broadband Solutions. They indicated that they would get the MTN accounts manager to call me after they listen to the recordings to see the way forward. I had to call in about 4 times to finally rectify this, to which the lady on the call tells me they will just cancel the contract. She then tells me I don't have the authority to listen to the recordings myself and that I will need to pay a cancelation fee for the contract. Hang on Karen, what? You want me to pay for a contract that was falsely sold because I didn't indicate a problem with the contract during the cooling-off period? How would I have known about the nonsense contract that was: 4G 0638336741 (Night 12 midnight 1 min to 5AM) R99 and 22GB (Youtube) 2G 0656128271 (Night 12 midnight 1 min to 5AM) R59 1gb nighttime) If I didn't call in at MTN after the data ran out. I guess I am the fool for thinking you ********s sold me the correct contract. MTN is not innocent in this either as they allow these third-party dullards to sell me a false product. Also, it is MTN that sets the cancellation fee that gets charged to my account. Please, Please, Please, as South Africans we are already dealing with crime and load-shedding, now we find ourselves in bed with ********s and false contracts from well-known brands. Get it right for once!
0 replies
Review Distribution
5 Star
13 (33.333333333333336%)
4 Star
4 (10.256410256410257%)
3 Star
0 (0%)
2 Star
4 (10.256410256410257%)
1 Star
18 (46.15384615384615%)