Broll Property Group
1.3|65 reviews
HJ
Heidi J
1 reviews | Active since Member
19 Feb 2025, 13:31
BROLL PROPERTY GROUP - BELVEDERE SQUARE
Review for Broll Property Group - Agent/ Real Estate "Service Provider" of Belvedere Square (2024)
I rented a flat at Belvedere Square in 2024 for which Broll is the agent/"service provider", and I strongly urge potential tenants to be aware of several significant issues that were not disclosed to me before moving in. These issues made my experience extremely frustrating and, at times, unbearable. For those renting from other provinces or cities who may not have the opportunity to physically view the property and are relying solely on videos or photos, please take note:
Pest Infestations: Throughout my time here, I constantly dealt with rodent and ****roach infestations. Despite reporting these issues multiple times, the building management failed to address them in a timely or effective manner.
Unacceptable Noise: The commercial tenants in the building frequently made noise outside of acceptable hours, disturbing the peace of residential tenants late at night (after 10pm) and early in the morning (before 6am). This ongoing problem made it very difficult to enjoy a quiet and comfortable living environment.
Deposit Issues: The agent was unresponsive when I requested proof of the interest earned on my deposit. To make matters worse, the deposit, along with any interest earned, was not returned within the 14-day period stipulated in the lease agreement. As of writing this review—19 days after moving out—this issue remains unresolved.
Based on my experience, I would strongly caution anyone considering renting here or considering working with Broll. The persistent pest infestations, noise disturbances, and lack of proper management made my time at Belvedere Square intolerable.
Helpful (0)
Replies (107)0
Replies (107)Broll Property Group's replyOfficial
19 Feb 2025, 15:42Dear Heidi, Thank you for sharing your experience. We appreciate your feedback and take all concerns seriously. Our team is reviewing the matters you’ve raised, and we will engage with the relevant parties to ensure they are addressed appropriately.
Regards,
Broll Property Group
Regards,
Broll Property Group
Best regards,
Broll Property Group's reply19 Feb 2025, 15:42
Official
Dear Heidi, Thank you for sharing your experience. We appreciate your feedback and take all concerns seriously. Our team is reviewing the matters you’ve raised, and we will engage with the relevant parties to ensure they are addressed appropriately.
Regards,
Broll Property Group
Regards,
Broll Property Group
Best regards,
Broll Property Group's replyOfficial
21 Feb 2025, 07:10Good day Heidi,
I believe our Portfolio Executive has been in touch with you.
Regards,
Broll Property Group
I believe our Portfolio Executive has been in touch with you.
Regards,
Broll Property Group
Best regards,
Broll Property Group's reply21 Feb 2025, 07:10
Official
Good day Heidi,
I believe our Portfolio Executive has been in touch with you.
Regards,
Broll Property Group
I believe our Portfolio Executive has been in touch with you.
Regards,
Broll Property Group
Best regards,
HJ
Heidi J's updateReviewer Update
21 Feb 2025, 07:41It has now been almost two days since my last communication with Broll, and I have yet to receive the refund of my deposit, which has now been outstanding for 21 days. Additionally, I am still awaiting proper proof of the interest earned. To date, I have only received an Excel spreadsheet with a thumb suck 3% interest calculation.
Your Portfolio Executive claims that the delay in processing the refund (without properly addressing the interest issue) is due to Broll not having received the final water bill. My water meter reading was provided on 31 January 2025. On Wednesday 19 February 2025, the Portfolio Executive stated that she had only just been given access to this bill that day, yet two days have passed, and no further progress has been made. The Rental Housing Act is clear on this, if there is no damages the deposit with interest must be paid within 14 days. The responses on Hello Peter seem to be nothing more than lip service.
Your Portfolio Executive claims that the delay in processing the refund (without properly addressing the interest issue) is due to Broll not having received the final water bill. My water meter reading was provided on 31 January 2025. On Wednesday 19 February 2025, the Portfolio Executive stated that she had only just been given access to this bill that day, yet two days have passed, and no further progress has been made. The Rental Housing Act is clear on this, if there is no damages the deposit with interest must be paid within 14 days. The responses on Hello Peter seem to be nothing more than lip service.
HJ
Heidi J's update21 Feb 2025, 07:41
Reviewer Update
It has now been almost two days since my last communication with Broll, and I have yet to receive the refund of my deposit, which has now been outstanding for 21 days. Additionally, I am still awaiting proper proof of the interest earned. To date, I have only received an Excel spreadsheet with a thumb suck 3% interest calculation.
Your Portfolio Executive claims that the delay in processing the refund (without properly addressing the interest issue) is due to Broll not having received the final water bill. My water meter reading was provided on 31 January 2025. On Wednesday 19 February 2025, the Portfolio Executive stated that she had only just been given access to this bill that day, yet two days have passed, and no further progress has been made. The Rental Housing Act is clear on this, if there is no damages the deposit with interest must be paid within 14 days. The responses on Hello Peter seem to be nothing more than lip service.
Your Portfolio Executive claims that the delay in processing the refund (without properly addressing the interest issue) is due to Broll not having received the final water bill. My water meter reading was provided on 31 January 2025. On Wednesday 19 February 2025, the Portfolio Executive stated that she had only just been given access to this bill that day, yet two days have passed, and no further progress has been made. The Rental Housing Act is clear on this, if there is no damages the deposit with interest must be paid within 14 days. The responses on Hello Peter seem to be nothing more than lip service.