HJ
Heidi J
Active since Sep 2019
12
Reviews
0
Industries
Reviews
12 reviews14 months ago
BELVEDERE SQUARE
Review for Belvedere Square (2024) I rented a flat at Belvedere Square in 2024, and I strongly urge potential tenants to be aware of several significant issues that were not disclosed to me before moving in. These issues made my experience extremely frustrating and, at times, unbearable. For those renting from other provinces or cities who may not have the opportunity to physically view the property and are relying solely on videos or photos, please take note: Pest Infestations: Throughout my time here, I constantly dealt with rodent and ****roach infestations. Despite reporting these issues multiple times, the building management failed to address them in a timely or effective manner. Unacceptable Noise: The commercial tenants in the building frequently made noise outside of acceptable hours, disturbing the peace of residential tenants late at night (after 10pm) and early in the morning (before 6am). This ongoing problem made it very difficult to enjoy a quiet and comfortable living environment. Vehicle Damage and Lack of Accountability: My vehicle was damaged due to the rodent infestation, and even after providing a repair estimate, the landlord refused to reimburse these costs. The landlord insisted on an invoice rather than an estimate, despite the fact that the necessary parts had to be imported from overseas and were subject to fluctuating exchange rates. Deposit Issues: The agent was unresponsive when I requested proof of the interest earned on my deposit. To make matters worse, the deposit, along with any interest earned, was not returned within the 14-day period stipulated in the lease agreement. As of writing this review—19 days after moving out—this issue remains unresolved. Based on my experience, I would strongly caution anyone considering renting here. The persistent pest infestations, noise disturbances, and lack of proper management made my time at Belvedere Square intolerable.
0 replies
14 months ago
CRYSTAL CAPITAL INVESTMENTS - BELVEDERE SQUARE
Review for Crystal Capital Investments - Owner of Belvedere Square (2024) I rented a flat at Belvedere Square in 2024, and I strongly urge potential tenants to be aware of several significant issues that were not disclosed to me before moving in. These issues made my experience extremely frustrating and, at times, unbearable. For those renting from other provinces or cities who may not have the opportunity to physically view the property and are relying solely on videos or photos, please take note: Pest Infestations: Throughout my time here, I constantly dealt with rodent and ****roach infestations. Despite reporting these issues multiple times, the building management failed to address them in a timely or effective manner. Unacceptable Noise: The commercial tenants in the building frequently made noise outside of acceptable hours, disturbing the peace of residential tenants late at night (after 10pm) and early in the morning (before 6am). This ongoing problem made it very difficult to enjoy a quiet and comfortable living environment. Vehicle Damage and Lack of Accountability: My vehicle was damaged due to the rodent infestation, and even after providing a repair estimate, the landlord refused to reimburse these costs. The landlord insisted on an invoice rather than an estimate, despite the fact that the necessary parts had to be imported from overseas and were subject to fluctuating exchange rates. Deposit Issues: The agent was unresponsive when I requested proof of the interest earned on my deposit. To make matters worse, the deposit, along with any interest earned, was not returned within the 14-day period stipulated in the lease agreement. As of writing this review—19 days after moving out—this issue remains unresolved. Based on my experience, I would strongly caution anyone considering renting here. The persistent pest infestations, noise disturbances, and lack of proper management made my time at Belvedere Square intolerable.
0 replies
14 months ago
BROLL PROPERTY GROUP - BELVEDERE SQUARE
Review for Broll Property Group - Agent/ Real Estate "Service Provider" of Belvedere Square (2024) I rented a flat at Belvedere Square in 2024 for which Broll is the agent/"service provider", and I strongly urge potential tenants to be aware of several significant issues that were not disclosed to me before moving in. These issues made my experience extremely frustrating and, at times, unbearable. For those renting from other provinces or cities who may not have the opportunity to physically view the property and are relying solely on videos or photos, please take note: Pest Infestations: Throughout my time here, I constantly dealt with rodent and ****roach infestations. Despite reporting these issues multiple times, the building management failed to address them in a timely or effective manner. Unacceptable Noise: The commercial tenants in the building frequently made noise outside of acceptable hours, disturbing the peace of residential tenants late at night (after 10pm) and early in the morning (before 6am). This ongoing problem made it very difficult to enjoy a quiet and comfortable living environment. Deposit Issues: The agent was unresponsive when I requested proof of the interest earned on my deposit. To make matters worse, the deposit, along with any interest earned, was not returned within the 14-day period stipulated in the lease agreement. As of writing this review—19 days after moving out—this issue remains unresolved. Based on my experience, I would strongly caution anyone considering renting here or considering working with Broll. The persistent pest infestations, noise disturbances, and lack of proper management made my time at Belvedere Square intolerable.
107 replies
15 months ago
NO SERVICE DELIVERY - PEP
Sent my package on 07 December 2024 and even received messages that the package was delivered at the destination PEP store, only to find out that the package was never delivered. Since then neither the Manager of the PEP store in question nor PAXI have been of any assistance in finding the parcel and ensuring delivery. Apparently the parcel in at the Cape Town hub, but the waybill number is "incorrect" and that is about the only information/feedback that I have received. want a refund for the value of the item PEP has ****** from me.
0 replies
15 months ago
NO SERVICE DELIVERY - PAXI
Sent my package on 07 December 2024 and even received messages that the package was delivered at the destination PEP store, only to find out that the package was never delivered. Since then neither the Manager of the PEP store in question nor PAXI have been of any assistance in finding the parcel and ensuring delivery. Apparently the parcel in at the Cape Town hub, but the waybill number is "incorrect" and that is about the only information/feedback that I have received. One cannot call PAXI a courier service, because that would imply that it actually delivers a service. I want a refund for the value of the item PAXI has ****** from me.
0 replies
16 months ago
MAGALIES PARK MANAGEMENT ISSUE
I previously completed the online survey for Magalies Park, specifically raising concerns about leaf blowers being used from 6 am near the chalets and the poor condition of the linen and towels. This was met with an automated response: “We’re truly sorry to hear about your experience with Magalies Park. ☹️ It’s important to us that you’re satisfied. I’m Heidi, the Brand Manager, and I’m here to assist. 😀 You can reach me at MagaliesFOM@Firstgroup-sa.co.za, and we’ll address your query/complaint personally. ❤️” In response, I contacted the Brand Manager, Heidi, as the reply did not address the issues I had raised. Unfortunately, I received no reply, even after sending a follow-up email. There was not even an acknowledgment of receipt. In light of the lack of response and the apparent disregard from management and the team, I decided to leave a formal Google review. I noticed that in recent months, there have been numerous complaints concerning both staff and management. My review received the following response: "..thank you for visiting our resort. I can believe the blowing is annoying, we do restrict blowing around chalets not before 9. We will address this again to prevent over eager staff. The next best thing is to come and visit us again. This is were lasting memories are made! Greetings looking forward to welcoming you soon!" The response is tone-deaf and fails to address the actual issues. It is not a matter of “over eager staff”; I personally spoke to the staff, who indicated they had been instructed to carry out these tasks before a certain time in the morning. This is a management issue. Additionally, the concerns about the linen and towels were never addressed. To end the reply with, “The next best thing is to visit us again. This is where lasting memories are made! We look forward to welcoming you soon!” is utterly tone-deaf and insulting. It reads like a generic, automated response that completely disregards the genuine issues I raised. It shows a complete lack of concern or understanding of the situation, leaving me more frustrated than ever. I see this same response is used as a copy and paste response to most of the complaints.
109 replies
20 months ago
MOMENTUM INSURE ADVISOR LEAVING SOUR TASTE IN MOUTH FROM THE EXPERIENCE
This review is not for Momentum as a whole as I am hopeful that the senior manager will assist me in future. This is for the motor drivable claims "advisor" who "assisted" me in the inital stages of my claim. It started from the inception of lodging a claim. I do not claim from my insurance unless it is absolutely necessary and so the process is all new to me. I suffered damage to my vehicle due to a rodent infestation. This whole experience has been quite traumatic. From trying to get out of my lease to lodging the claim. The "advisor", even on my phone call, interrupted me when I was talking and it was clear that he did not care to listen and understand my situation. He also encouraged me to give false information as the system, according to him, wanted me to give the street of the damage when I first noticed it and I could not give such a location as I was driving at that stage. Thus there was no "street where the accident happened". Then the quote came from the assessors I noted that only two damaged parts were listed, although when I attended to workshop the assessor noted three parts. I also enquired about the process of assessing the possible damage to my waterpipe, which was not properly explained in the quote and no value attached thereto. The "advisor" did not give me proper clarity on the process forward, corresponded in a condescending and passive agressive manner and without answering my actual queries. He mispelled my name and it was clear to me that he was answering to respond and not to understand and took no pride in offering an advising service and give a good client experience. I think this person should not work with clients, alternatively should actually be trained to understand the process as this might be the reason why he could not answer simple questions. My reference number is CP965356MS
53 replies
20 months ago
DO NOT BUY FROM MANGO SOUTH AFRICA ONLINE
Wish I could give a zero review. I ordered a coat on 05 August, but despite receiving a confirmation email that I would receive my package within a few days, it is now 18 August and nothing. The customer service is horrific. It is clear that this person is not competent in English and despite having requested a refund due to non-delivery I have only received an email stating that they would follow-up with their courier as to the status of my delivery. They ignore a request for a refund and refuse to furnish you with any indication as to when you can expect your package. Stay clear. It is appears as if there is a reason why Mango has not been successful in South Africa. The service is non-existant.
0 replies
49 months ago
Pathetic delivery system
Wish I could have given them a zero. This is now the third time that I ordered items from Superbalist. The initial order is scheduled during the work week and is suddenly changed to a random after hours time or over weekend. Does the person working with the schedule not use his/her brain? It is clear that the delivery address is not residential! I specifically requested next day delivery and I require same for tonight. Now it is evident that this is not going to happen. To add insult to injury I then proceeded to contact the support number and the number is not working. You are requested to phone after an hour. Pathetic. Heidi Jonker
0 replies
66 months ago
FNB CUSTOMER SERVICE NON-EXISTANT
FNB's customer service call line is a joke. Not only did I have to stay on the line for at least twenty minutes each time I called before my calls were even answered (allegedly it was due to a high call volume) and where after one of the calls dropped (no one bothered to phone me back - FNB has my contact details). I made a reservation through Lekkeslaap for holiday accommodation. The full amount for the holiday accommodation was payable. Subsequent to making payment, I received an email from Lekkeslaap indicating that the accommodation was fully booked and they were unaware of this. I requested that the funds be repaid immediately to enable me to make an alternative booking. Instead Lekkeslaap thought it would be good to stop the transaction from their side. The funds still show as a pending transaction on my side and Lekkeslaap merely washed their hands of the transaction and said I should communicate with my bank. The funds never went to their account. Initially FNB told me that the funds would stay that way for 30 days (I assume working days) and if the transaction would not go through then the funds will be transferred back to my account. This was unacceptable to me as I required the funds to make a new holiday booking. As it is November the available accommodation is limited. I indicated to the representative that I required these funds to make another reservation. I was then told that I should complete a form and request earlier repayment. This also necessitated that I again contact Lekkeslaap to obtain confirmation from their office that they cancelled the payment. All of this was done on 10 November 2020 and I was informed that the refund would be done in 5 working days. I am still unhappy that I had to wait a further 5 working days to get access to my own funds. Duly after 5 days the funds still do not reflect in my available funds. I have made three lengthy calls to FNB and all I get is answers that the inquiry has been escalated and that a response would be forthcoming in another two working days. In the third call the representative indicated that it could take up to 7 working days. No managers are allegedly at the office and no one has contact numbers for the refund department or a manager. I doubt this is the case. It is clear that the employees of FNB just wish to pass the proverbial bucket and abuse the system of working from home due to COVID. At the time of writing this no manager has phoned me back. No one wishes to take responsibility for this and provide me with proper feedback. This is ridiculous. FNB's customer service is worse than an Indian call line.
56 replies
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12 (100%)