HJ
Heidi J
Active since Sep 2019
5
Reviews
0
Industries
Reviews
5 reviews16 months ago
BELVEDERE SQUARE
Review for Belvedere Square (2024) I rented a flat at Belvedere Square in 2024, and I strongly urge potential tenants to be aware of several significant issues that were not disclosed to me before moving in. These issues made my experience extremely frustrating and, at times, unbearable. For those renting from other provinces or cities who may not have the opportunity to physically view the property and are relying solely on videos or photos, please take note: Pest Infestations: Throughout my time here, I constantly dealt with rodent and ****roach infestations. Despite reporting these issues multiple times, the building management failed to address them in a timely or effective manner. Unacceptable Noise: The commercial tenants in the building frequently made noise outside of acceptable hours, disturbing the peace of residential tenants late at night (after 10pm) and early in the morning (before 6am). This ongoing problem made it very difficult to enjoy a quiet and comfortable living environment. Vehicle Damage and Lack of Accountability: My vehicle was damaged due to the rodent infestation, and even after providing a repair estimate, the landlord refused to reimburse these costs. The landlord insisted on an invoice rather than an estimate, despite the fact that the necessary parts had to be imported from overseas and were subject to fluctuating exchange rates. Deposit Issues: The agent was unresponsive when I requested proof of the interest earned on my deposit. To make matters worse, the deposit, along with any interest earned, was not returned within the 14-day period stipulated in the lease agreement. As of writing this review—19 days after moving out—this issue remains unresolved. Based on my experience, I would strongly caution anyone considering renting here. The persistent pest infestations, noise disturbances, and lack of proper management made my time at Belvedere Square intolerable.
0 replies
16 months ago
CRYSTAL CAPITAL INVESTMENTS - BELVEDERE SQUARE
Review for Crystal Capital Investments - Owner of Belvedere Square (2024) I rented a flat at Belvedere Square in 2024, and I strongly urge potential tenants to be aware of several significant issues that were not disclosed to me before moving in. These issues made my experience extremely frustrating and, at times, unbearable. For those renting from other provinces or cities who may not have the opportunity to physically view the property and are relying solely on videos or photos, please take note: Pest Infestations: Throughout my time here, I constantly dealt with rodent and ****roach infestations. Despite reporting these issues multiple times, the building management failed to address them in a timely or effective manner. Unacceptable Noise: The commercial tenants in the building frequently made noise outside of acceptable hours, disturbing the peace of residential tenants late at night (after 10pm) and early in the morning (before 6am). This ongoing problem made it very difficult to enjoy a quiet and comfortable living environment. Vehicle Damage and Lack of Accountability: My vehicle was damaged due to the rodent infestation, and even after providing a repair estimate, the landlord refused to reimburse these costs. The landlord insisted on an invoice rather than an estimate, despite the fact that the necessary parts had to be imported from overseas and were subject to fluctuating exchange rates. Deposit Issues: The agent was unresponsive when I requested proof of the interest earned on my deposit. To make matters worse, the deposit, along with any interest earned, was not returned within the 14-day period stipulated in the lease agreement. As of writing this review—19 days after moving out—this issue remains unresolved. Based on my experience, I would strongly caution anyone considering renting here. The persistent pest infestations, noise disturbances, and lack of proper management made my time at Belvedere Square intolerable.
0 replies
16 months ago
BROLL PROPERTY GROUP - BELVEDERE SQUARE
Review for Broll Property Group - Agent/ Real Estate "Service Provider" of Belvedere Square (2024) I rented a flat at Belvedere Square in 2024 for which Broll is the agent/"service provider", and I strongly urge potential tenants to be aware of several significant issues that were not disclosed to me before moving in. These issues made my experience extremely frustrating and, at times, unbearable. For those renting from other provinces or cities who may not have the opportunity to physically view the property and are relying solely on videos or photos, please take note: Pest Infestations: Throughout my time here, I constantly dealt with rodent and ****roach infestations. Despite reporting these issues multiple times, the building management failed to address them in a timely or effective manner. Unacceptable Noise: The commercial tenants in the building frequently made noise outside of acceptable hours, disturbing the peace of residential tenants late at night (after 10pm) and early in the morning (before 6am). This ongoing problem made it very difficult to enjoy a quiet and comfortable living environment. Deposit Issues: The agent was unresponsive when I requested proof of the interest earned on my deposit. To make matters worse, the deposit, along with any interest earned, was not returned within the 14-day period stipulated in the lease agreement. As of writing this review—19 days after moving out—this issue remains unresolved. Based on my experience, I would strongly caution anyone considering renting here or considering working with Broll. The persistent pest infestations, noise disturbances, and lack of proper management made my time at Belvedere Square intolerable.
3 replies
17 months ago
NO SERVICE DELIVERY - PAXI
Sent my package on 07 December 2024 and even received messages that the package was delivered at the destination PEP store, only to find out that the package was never delivered. Since then neither the Manager of the PEP store in question nor PAXI have been of any assistance in finding the parcel and ensuring delivery. Apparently the parcel in at the Cape Town hub, but the waybill number is "incorrect" and that is about the only information/feedback that I have received. One cannot call PAXI a courier service, because that would imply that it actually delivers a service. I want a refund for the value of the item PAXI has ****** from me.
0 replies
18 months ago
MAGALIES PARK MANAGEMENT ISSUE
I previously completed the online survey for Magalies Park, specifically raising concerns about leaf blowers being used from 6 am near the chalets and the poor condition of the linen and towels. This was met with an automated response: “We’re truly sorry to hear about your experience with Magalies Park. ☹️ It’s important to us that you’re satisfied. I’m Heidi, the Brand Manager, and I’m here to assist. 😀 You can reach me at MagaliesFOM@Firstgroup-sa.co.za, and we’ll address your query/complaint personally. ❤️” In response, I contacted the Brand Manager, Heidi, as the reply did not address the issues I had raised. Unfortunately, I received no reply, even after sending a follow-up email. There was not even an acknowledgment of receipt. In light of the lack of response and the apparent disregard from management and the team, I decided to leave a formal Google review. I noticed that in recent months, there have been numerous complaints concerning both staff and management. My review received the following response: "..thank you for visiting our resort. I can believe the blowing is annoying, we do restrict blowing around chalets not before 9. We will address this again to prevent over eager staff. The next best thing is to come and visit us again. This is were lasting memories are made! Greetings looking forward to welcoming you soon!" The response is tone-deaf and fails to address the actual issues. It is not a matter of “over eager staff”; I personally spoke to the staff, who indicated they had been instructed to carry out these tasks before a certain time in the morning. This is a management issue. Additionally, the concerns about the linen and towels were never addressed. To end the reply with, “The next best thing is to visit us again. This is where lasting memories are made! We look forward to welcoming you soon!” is utterly tone-deaf and insulting. It reads like a generic, automated response that completely disregards the genuine issues I raised. It shows a complete lack of concern or understanding of the situation, leaving me more frustrated than ever. I see this same response is used as a copy and paste response to most of the complaints.
2 replies
Review Distribution
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1 Star
5 (100%)