FR
First Resorts Management
Verified Business
FR
First Resorts Management
Verified Business
12 Reviews (last 12 months)
Responds in 69 hours 28 min
Performance(last 12 months):
0Trustindex Rating
#2Ranked In Other
69h 28mReply Time
25 NPSLikely
Replied to 70% of negative reviews
Reply time on negative reviews: 83 hours 17 min
TrustIndex
0
Ranking
#2
in Other
Avg Reply
69h 28m
NPS Score
25
Recommended: Likely
Replied to 70% of negative reviews
Reply time on negative reviews: 83 hours 17 min
Review Distribution
1.7|12 Reviews
May '25 - Apr '26
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
5(16.7%)
4(0%)
3(0%)
2(0%)
1(83.3%)
Frequently Asked Questions About First Resorts Management
First Resorts Management has a TrustIndex of 0 out of 10 on Hellopeter, based on 12 reviews in the last 12 months. They reply to 70% of negative reviews, typically within 83 hours 17 min. Hellopeter has tracked First Resorts Management across 176 total reviews. How is the TrustIndex calculated? →
Recent reviews (12)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKK
Kelebogile K
1 reviews | Active since Jan 2020
18 Feb 2026, 11:49
Appalling practice
First resort man can you explain why room would show as available and once booking is confirmed and paid for, only to be told that a booking failed. So a manager at the Magalies one tells me this is a loophole in your system and it can allow multiple people to book the same room. I find this unacceptable for this issue to left like this as this is very misleading to customers. Or is this how you operate to secure bookings so that you can offer postponement? Wonder also how you decide who you give the booking to? So despicable to say the least.
Helpful (0)
|Replies (0)KK
Kelebogile K
1 reviews | Active since Jan 2020
18 Feb 2026, 11:49
Appalling practice
First resort man can you explain why room would show as available and once booking is confirmed and paid for, only to be told that a booking failed. So a manager at the Magalies one tells me this is a loophole in your system and it can allow multiple people to book the same room. I find this unacceptable for this issue to left like this as this is very misleading to customers. Or is this how you operate to secure bookings so that you can offer postponement? Wonder also how you decide who you give the booking to? So despicable to say the least.
0
Replies (0)LD
Leon D
1 reviews | Active since Jan 2020
2 Jan 2026, 17:53
Miss management at La Montagne
On arrival we as owners of unit 314, from 1-8Jan now for at least the last 15 years, got informed that our unit is already rented out to someone else, we are actually the owners of this unit!!! They pushed us into a very small unit, we own a studio x on the front beach. Just told us sorry nothing they can do about it, they already rented out our unit without any compensation, will take it virther. Dont trust management, something is very offfff!!!!!
Helpful (0)
|Replies (0)LD
Leon D
1 reviews | Active since Jan 2020
2 Jan 2026, 17:53
Miss management at La Montagne
On arrival we as owners of unit 314, from 1-8Jan now for at least the last 15 years, got informed that our unit is already rented out to someone else, we are actually the owners of this unit!!! They pushed us into a very small unit, we own a studio x on the front beach. Just told us sorry nothing they can do about it, they already rented out our unit without any compensation, will take it virther. Dont trust management, something is very offfff!!!!!
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Replies (0)FK
FARZANA K
1 reviews | Active since Jan 2020
25 Dec 2025, 12:50
Nightmare Christmas
I made 2 bookings and asked in advance if both bookings could be joined as it is continuing also we old and don't want to drive far to the main area. I just booked in to be told I must move again tomorrow to a unit extremely far to walk. The lady from reservations calls me and tells me that they had discussions yesterday and they cant help me. to top it of she tells me that I WILL MOVE. She is literally demanding that I will move. I booked directly with Magalies Park resort and this is not my first time here. I have NEVER had such horrible experience. My short stay is all about packing and unpacking. The booked a spa treatment tomorrow morning as well because I was not suppose to be unpacking again to move rooms. Nobody called me in advance to tell me they cannot assist me. but called in this week again and this morning to confirm that I was surely coming to check in.
Helpful (0)
|Replies (0)FK
FARZANA K
1 reviews | Active since Jan 2020
25 Dec 2025, 12:50
Nightmare Christmas
I made 2 bookings and asked in advance if both bookings could be joined as it is continuing also we old and don't want to drive far to the main area. I just booked in to be told I must move again tomorrow to a unit extremely far to walk. The lady from reservations calls me and tells me that they had discussions yesterday and they cant help me. to top it of she tells me that I WILL MOVE. She is literally demanding that I will move. I booked directly with Magalies Park resort and this is not my first time here. I have NEVER had such horrible experience. My short stay is all about packing and unpacking. The booked a spa treatment tomorrow morning as well because I was not suppose to be unpacking again to move rooms. Nobody called me in advance to tell me they cannot assist me. but called in this week again and this morning to confirm that I was surely coming to check in.
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Replies (0)FM
Fanele M
1 reviews | Active since Jan 2020
23 Dec 2025, 11:56
La Montagne Ballito horrible guest experience!
I’ve been at La Montagne Ballito for about a week, the most horrible guest experience of my adult life. The guest relations is horrible, the staff is rude and unhelpful, let’s not even start with the badly maintained rooms. I would not recommend this place to my worst enemy!
Helpful (0)
|Replies (0)FM
Fanele M
1 reviews | Active since Jan 2020
23 Dec 2025, 11:56
La Montagne Ballito horrible guest experience!
I’ve been at La Montagne Ballito for about a week, the most horrible guest experience of my adult life. The guest relations is horrible, the staff is rude and unhelpful, let’s not even start with the badly maintained rooms. I would not recommend this place to my worst enemy!
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Replies (0)MN
MICHELLE N
1 reviews | Active since Jan 2020
29 Nov 2025, 12:03
La Rochelle - the best place for relaxation.
Thank you for the comfortable accommodations. We particularly appreciated the friendly demeanor of your team members.. @La Rochelle Team What can i say???? Another breath taking experience..!!! Thank you Kerry and Sihle for your time, hospitality, kindness and effort in hosting the bring and braai. @Tembi - thank you for checking on us daily making sure that everything was neat and tidy. @Vumani - you have been spectacular.. Thank you Thank you Thank you For honoring my requests. Your welcome smile on arrival and departure is what makes me smile.. You guys have outdone your service. Wishing all of La Rochelle a blessed Christmas and amazing New year... Xoxo : Michelle Naidoo
Helpful (0)
|Replies (0)MN
MICHELLE N
1 reviews | Active since Jan 2020
29 Nov 2025, 12:03
La Rochelle - the best place for relaxation.
Thank you for the comfortable accommodations. We particularly appreciated the friendly demeanor of your team members.. @La Rochelle Team What can i say???? Another breath taking experience..!!! Thank you Kerry and Sihle for your time, hospitality, kindness and effort in hosting the bring and braai. @Tembi - thank you for checking on us daily making sure that everything was neat and tidy. @Vumani - you have been spectacular.. Thank you Thank you Thank you For honoring my requests. Your welcome smile on arrival and departure is what makes me smile.. You guys have outdone your service. Wishing all of La Rochelle a blessed Christmas and amazing New year... Xoxo : Michelle Naidoo
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Replies (0)MV
Murray V
1 reviews | Active since Jan 2020
26 Nov 2025, 18:36
First Resort Margate Sands horrible investment
Please people take note First Resort Margate Sands is a horrible place to invest in, the body corporate maked decision as it pleases them ignores decisions of owners with points, there is never accommodation available at the places you want to go even if you try and book accommodation 1 year in advance, units at the Sands are dirty please follow link to view video https://www.facebook.com/share/r/1CvCsmNczB/ Now decision wants to made without proper explanation of what the outcomes of the decision will be, chose one of two options you will be notified after the 5 of December what your decision means. Very poor customer service. From my end a lawyer will be contacted and a letter from him will be send to Margate Sands.
Helpful (0)
|Replies (0)MV
Murray V
1 reviews | Active since Jan 2020
26 Nov 2025, 18:36
First Resort Margate Sands horrible investment
Please people take note First Resort Margate Sands is a horrible place to invest in, the body corporate maked decision as it pleases them ignores decisions of owners with points, there is never accommodation available at the places you want to go even if you try and book accommodation 1 year in advance, units at the Sands are dirty please follow link to view video https://www.facebook.com/share/r/1CvCsmNczB/ Now decision wants to made without proper explanation of what the outcomes of the decision will be, chose one of two options you will be notified after the 5 of December what your decision means. Very poor customer service. From my end a lawyer will be contacted and a letter from him will be send to Margate Sands.
0
Replies (0)CH
CHANTEL H
1 reviews | Active since Jan 2020
20 Oct 2025, 08:59
Don’t stay at La Montagne Ballito
I am currently staying at the La Montagne Resort in Ballito and to say I am disappointed is a huge understatement!!!!!! This has got to be the noisiest resort I have ever stayed in!!!! The sounds of banging and drilling are constant!!! The cleaning and maintenance staff are also extremely loud from early in the morning.Complaining about this falls on deaf ears😡 The room we are staying in is scruffy-the curtains are dirty, the cupboards have damp and mould and there is hardly any packing space for clothes. Over and above this, the resort allows droves of day visitors to come in. For the paltry sum of R125, anyone can come and use any of the resort’s facilities which are meant for paying guests!!!! Complaining about this also falls on deaf ears😡 Any complaint is met with the same response ie “ Terribly sorry for your inconvenience but we can’t/wont do anything to help you” The lack of any concern at all over whether the guests are happy or not is astounding!!!!!
Helpful (0)
|Replies (0)CH
CHANTEL H
1 reviews | Active since Jan 2020
20 Oct 2025, 08:59
Don’t stay at La Montagne Ballito
I am currently staying at the La Montagne Resort in Ballito and to say I am disappointed is a huge understatement!!!!!! This has got to be the noisiest resort I have ever stayed in!!!! The sounds of banging and drilling are constant!!! The cleaning and maintenance staff are also extremely loud from early in the morning.Complaining about this falls on deaf ears😡 The room we are staying in is scruffy-the curtains are dirty, the cupboards have damp and mould and there is hardly any packing space for clothes. Over and above this, the resort allows droves of day visitors to come in. For the paltry sum of R125, anyone can come and use any of the resort’s facilities which are meant for paying guests!!!! Complaining about this also falls on deaf ears😡 Any complaint is met with the same response ie “ Terribly sorry for your inconvenience but we can’t/wont do anything to help you” The lack of any concern at all over whether the guests are happy or not is astounding!!!!!
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Replies (0)CK
Charl K
1 reviews | Active since Jan 2020
27 Sept 2025, 08:21
NO FEEDBACK/COMMUNICATION
We received correspondence on 4 August 2025 with regards to levy payment. We've been trying ever since to confirm that our requested unit (and week) has been booked successfully. We've used several different email addresses from First Resorts without any proper and meaningful feedback/confirmation. Furthermore, trying to book via the website is impossible… I’ve tried both from my PC and phone. We keep on getting errors about ‘onload’… screen shows “Loading” the whole time. “Error2025/08/08 19:10:13 An error occurred during onload.” We sent through Proof of Payment on 14 August already.
Helpful (0)
|Replies (0)CK
Charl K
1 reviews | Active since Jan 2020
27 Sept 2025, 08:21
NO FEEDBACK/COMMUNICATION
We received correspondence on 4 August 2025 with regards to levy payment. We've been trying ever since to confirm that our requested unit (and week) has been booked successfully. We've used several different email addresses from First Resorts without any proper and meaningful feedback/confirmation. Furthermore, trying to book via the website is impossible… I’ve tried both from my PC and phone. We keep on getting errors about ‘onload’… screen shows “Loading” the whole time. “Error2025/08/08 19:10:13 An error occurred during onload.” We sent through Proof of Payment on 14 August already.
0
Replies (0)