CK
Charl K
Active since Mar 2009
10
Reviews
0
Industries
Reviews
10 reviews7 months ago
NO FEEDBACK/COMMUNICATION
We received correspondence on 4 August 2025 with regards to levy payment. We've been trying ever since to confirm that our requested unit (and week) has been booked successfully. We've used several different email addresses from First Resorts without any proper and meaningful feedback/confirmation. Furthermore, trying to book via the website is impossible… I’ve tried both from my PC and phone. We keep on getting errors about ‘onload’… screen shows “Loading” the whole time. “Error2025/08/08 19:10:13 An error occurred during onload.” We sent through Proof of Payment on 14 August already.
53 replies
28 months ago
INCORRECT ACCOUNT FOR MORE THAN A YEAR
We bought timeshare in First Resorts in January 2023... a year ago. They incorrectly allocated a unit to us and then proceeded to allocate the correct one subsequently. We've been trying for a year to get them to remove the incorrectly allocated account/shares/unit but to no avail... plenty promises but just no action. Every month we get the invoice/statement indicating we owe money and every month we reply to remove without success. Hopefully putting this on Hello Peter will get them to spring into action!
128 replies
29 months ago
DOES NOT LIVE UP TO WHAT WAS ADVERTISED
Bought this mattress topper for the SOLE reason as one of its features is: Blue Gel Infused Foam - Regulate body temperature for a cooler night of sleep It does NOT live up to a cooler night of sleep, in fact, quite the opposite as I'm better off sleeping on top of my summer duvet. What a waste of money and false advertising at best. After speaking to Easysleep via WhatsApp, I was told the following: It's worth noting that the cooling effect may vary based on individual preferences, room temperature, and other factors. Some customers find it significantly cooler than their original mattress, while others experience a subtle cooling effect. I truly believe that if a product does not live up to its standards, a full refund should be given.
0 replies
30 months ago
EASYPAY - LEFT ME R3'000 OUT OF POCKET DUE TO APP ISSUES (NO TOKENS AND NO REFUNDS!)
I've been using the Easypay Mobile app for many years to buy prepaid power from JHB City Power and even pay my JHB City municipal bill, but after the recent R3'000 debacle, I can't do so anymore! Used the Easypay Mobile app to buy R1'000 electricity at the beginning of November and app indicated "Transaction Status: Something went wrong. Our engineers are looking into it!". Suspected I might have typed in the incorrect PIN for my bank card and attempted again; same error. This was at about 8:30 in the morning. Tried again just after 9AM with the same results. In all three instances, I never received a token BUT the money still went off my credit card! Eventually (successfully) bought prepaid power via my banking app without issues. Now I'm R3000 out of pocket and Easypay directed me to JHB City Power and we know how that will end... NO REFUND possible! ABSA also stated that they cannot do refunds of 3rd parties... news to me! Logged a call with Easypay (31246) and many promises of them phoning me back but to no avail. Their webform under "Contact us" doesn't work neither as the "captcha" does not display the numbers for the answer. Emailed their marketing team which I found in the Ts and Cs; needless to say, no response. Speaking to them on the phone is met with promises to phone back but to no avail too. Told me to reinstall the app which I did. Somehow reinstalling the app does not suddenly provide a refund not R3'000 worth of tokens.
124 replies
30 months ago
Cell C demanding money more than 2 years after contract was closed and written off
My 75-year old father died 1/8/2023 and my mother asked to cancel his Cell C contract which was about halfway of the 24 months. I dealt with the branch at The Glen in JHB South throughout as well as "'deceasedqueries@cell.co.za'" as and when required. After a month or so, the debit order no longer went off his account and when I checked with The Glen branch, they indicated that the contract has been closed off and the rest of the outstanding fees for the remainder of the contact, will no longer be required due to it being written off in goodwill. I thanked them and that was it... until last week; more than two years later. An attorney/debit collector is now hounding me for the remainder of the contract's fees and I can only imagine how many extra costs have been added. at no point did Cell C even mail my father's email address (I still look at his mailbox weekly) about these fees. I've also gone to the shop and they directed me back to Head Office. I've again sent mails to both 'customerservice@cellc.co.za'; 'CreditQueries@cellc.co.za'. Subsequently, "Customer Service" asked me to mail "CreditQueries" which I did on 30/10/2023 and no response from them since then; hoping this could be sorted out amicably. Thank you.
707 replies
31 months ago
POSITIVE EXPERIENCE
What a positive experience! My Mecer inverter blew 5 minutes after load shedding ended on Friday night. I made contact with Christina on Monday 11/9 and took the inverter in for repairs (Midrand). When I did a telephonic follow-up on Wednesday (13/9) at 11AM, I was told to phone back a little later. Lo and behold, they phoned me at 13:30 indicating I may collect it the same day. Well done!
0 replies
35 months ago
NO ANSWER, NO RPELY
I've been mailing (helpdesk@mustek.co.za) and phoning Mustek (011-237-1000) for months now and simply cannot get hold any "inverter specialist". They don't reply to the mail and if I phone, I just get sent back to the switchboard and after a 10 minute call, it drops. I need guidance from a specialist as I believe the electrician installed the wrong fuse between the IVR-2400MPPT inverter and battery.
53 replies
112 months ago
TERRIBLE EXPERIENCE WITH ONLINE ORDER
<p>Ordered a GPS on Monday 30/1 to collect in store (The Glen) and paid online as well. Received email indicating no stock and GPS to be trf'd from another branch. Have been to IC Sandton City several times and they have 11 in stock. I've been escalating daily since last Wednesday (1/2)... still nothing! Sandton City branch may not release a GPS to me as I paid online as per their policy/process. Up to now, NO contact from anyone in IC even after logging an official complaint and using the online chat facility DAILY. I cannot believe that they don't value Customer Service. Surely by now the Branch Manager in The Glen could have jumped into his/her car and personally collected it and offered to deliver at my workplace in Sandton or at my home close to The Glen? NEVER again will I order online from IC. I should've rather ordered with free delivery and I probably would've had it by now surely...</p>
0 replies
128 months ago
TERRIBLE SIGNAL
MTN signal in my area has been degrading steadily over the last few months
75 replies
133 months ago
MISSED CALL TO CALL CENTRE RETURNED
We've been buying the BBQ sauce from Wellington's (from Heinz) for a few years. Lately we've been battling to find it and eventually could not find it at all in any retail store. I attempted to contact the call centre on Tuesday (5/5) afternoon and put the phone down after hanging on for about a minute
76 replies
Review Distribution
5 Star
2 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
7 (70%)