Mustek
Claimed Business
Mustek
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#10Ranked In Business & Legal Services
2 hours 21 minutesAverage Time To Reply
-100 NPSRecommended: Unlikely
Replied to 67% of negative reviews
Typically takes less than 3 hours 24 min to reply
TrustIndex
0
Score
Ranking
#10
in Business & Legal Services
Avg Reply
2 hours 21 minutes
NPS Score
-100
Recommended: Unlikely
Replied to 67% of negative reviews
Typically takes less than 3 hours 24 min to reply
Review Distribution
2.3|4 Reviews
May '25 - Apr '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceAS
Andre S
1 reviews | Active since Jan 2020
9 Feb 2026, 10:29
Worst Service I have had in more that 50 years
You know what my mom used to say, if you have nothing good to say, rather keep quiet. That is how I feel about service from Mustek, communications are automated interjections. I had equipment there twice for service in three months, Were charged a second time under warranty of first repair with equipment not up to spec yet. One word. pathetic suits them well. Know this, if you buy any Mercer product, it will be your problem if anything goes wrong. Even after being charged twice for a fix.
Helpful (0)
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Andre S
1 reviews | Active since Jan 2020
9 Feb 2026, 10:29
Worst Service I have had in more that 50 years
You know what my mom used to say, if you have nothing good to say, rather keep quiet. That is how I feel about service from Mustek, communications are automated interjections. I had equipment there twice for service in three months, Were charged a second time under warranty of first repair with equipment not up to spec yet. One word. pathetic suits them well. Know this, if you buy any Mercer product, it will be your problem if anything goes wrong. Even after being charged twice for a fix.
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Replies (0)R
Richard
1 reviews | Active since Jan 2020
3 Nov 2025, 07:00
Mustek Terrible Service and Comms
Got a quote from Natasha on the 15th - accepted it and paid immediately - sent POP immediately - told an 8 week turnaround time. Now 3 weeks later a take the trouble to contact her and ask her if there's any sort of update. Get told she didn't get my POP so hasn't confirmed the order. I found the outgoing mail in my sent items and resent - what a bunch of amateurs
Helpful (0)
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Richard
1 reviews | Active since Jan 2020
3 Nov 2025, 07:00
Mustek Terrible Service and Comms
Got a quote from Natasha on the 15th - accepted it and paid immediately - sent POP immediately - told an 8 week turnaround time. Now 3 weeks later a take the trouble to contact her and ask her if there's any sort of update. Get told she didn't get my POP so hasn't confirmed the order. I found the outgoing mail in my sent items and resent - what a bunch of amateurs
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Replies (0)NM
Ntombikhona M
1 reviews | Active since Jan 2020
2 Jul 2025, 07:02
Wonderful customer service
I brought in my laptop and charger for repairs, and Ellen D at the service department front counter was incredibly helpful. The technicians assisted me through her, and she made the whole process smooth. Her customer service was excellent, friendly, professional, and efficient. Thank you very much Ellen D
Helpful (0)
|Replies (0)NM
Ntombikhona M
1 reviews | Active since Jan 2020
2 Jul 2025, 07:02
Wonderful customer service
I brought in my laptop and charger for repairs, and Ellen D at the service department front counter was incredibly helpful. The technicians assisted me through her, and she made the whole process smooth. Her customer service was excellent, friendly, professional, and efficient. Thank you very much Ellen D
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Replies (0)IP
Ivan P
1 reviews | Active since Jan 2020
7 Apr 2025, 07:57
Lack of Communication
The email I have of a sales person at Mustek is not working at all. They take long to respond on website queries - this is not professional at all. Mustek, please make contact via email - you have my account details
Helpful (0)
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Ivan P
1 reviews | Active since Jan 2020
7 Apr 2025, 07:57
Lack of Communication
The email I have of a sales person at Mustek is not working at all. They take long to respond on website queries - this is not professional at all. Mustek, please make contact via email - you have my account details
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Replies (0)SK
Stephan K
1 reviews | Active since Jan 2020
29 Jan 2025, 06:47
Worst Distributor you can use!!
Stay away from these people, They don't care about their customers. You will be the one ending up apologizing to your customers and paying money out of your pocket because they don't know their products. They don't take responsibility for the product information they provide. The people their think they are the customers and they will tell you what is right and what is wrong. Closed my account now because of multiple losses and apologies I had to give my customers.
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Stephan K
1 reviews | Active since Jan 2020
29 Jan 2025, 06:47
Worst Distributor you can use!!
Stay away from these people, They don't care about their customers. You will be the one ending up apologizing to your customers and paying money out of your pocket because they don't know their products. They don't take responsibility for the product information they provide. The people their think they are the customers and they will tell you what is right and what is wrong. Closed my account now because of multiple losses and apologies I had to give my customers.
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Replies (0)JR
Jacques R
1 reviews | Active since Jan 2020
25 Oct 2024, 14:53
Flawless Service Experience
What a wonderful experience! Thank you Mustek (I think it was Thapelo, If I remember correctly) that were the technician. Really fast and caring service. And they saved my life because I can get back to work on my Asus Duo! It was a flawless experience.
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Jacques R
1 reviews | Active since Jan 2020
25 Oct 2024, 14:53
Flawless Service Experience
What a wonderful experience! Thank you Mustek (I think it was Thapelo, If I remember correctly) that were the technician. Really fast and caring service. And they saved my life because I can get back to work on my Asus Duo! It was a flawless experience.
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Replies (0)AC
Ameera C
1 reviews | Active since Jan 2020
24 Aug 2024, 09:49
Think twice
The worst service ever, they eta for a battery is 6-9 weeks. There is no updates as to when your order has arrived or will be shipped. Honestly if you're buying an Asus laptop, good luck in getting decent customer service.
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Ameera C
1 reviews | Active since Jan 2020
24 Aug 2024, 09:49
Think twice
The worst service ever, they eta for a battery is 6-9 weeks. There is no updates as to when your order has arrived or will be shipped. Honestly if you're buying an Asus laptop, good luck in getting decent customer service.
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Replies (0)