MM
Margaret M
Active since Mar 2015
11
Reviews
0
Industries
Reviews
11 reviews2 months ago
Ongoing Issue with Faulty Printer – Poor Service and No Resolution
In May 2025, I purchased a Brother printer from Makro (Brother DCP-T420W 3-in-1 Ink Tank Printer (5YR / 30 000 Page Carry In Warranty). By July 2025, I started experiencing problems with the printer and returned it to Makro for repairs. Although it was initially fixed, the same issue persisted. I returned the printer again for a second repair, and unfortunately, the problem continued. On the third return, I requested a refund as the printer was clearly not serving its intended purpose. The matter was escalated to Mustek, and on 02 March 2026, I was contacted by Kelebogile, who indicated that the issue had been escalated to a technician for further investigation. However, I received no feedback thereafter. On 26 March 2026, I followed up and spoke to Nomvuyo, who assured me that she would look into the matter and revert back to me. No feedback was provided. On 27 March 2026, I called again and was informed by Nomvuyo that they would neither refund nor replace the printer, as they could not find any fault and suggested that the issue might be due to incorrect installation on my side. This response was extremely disappointing, dismissive and unprofessional, especially considering that I had already taken my devices to Makro during the second return to rule out any installation issues. I am very unhappy with how this matter has been handled. I am now left with a non-functional printer despite spending my hard-earned money on it for my children’s use. I request that this matter be urgently reviewed and that a fair resolution—either a refund or replacement—be provided. This experience has been frustrating, and I expected much better service and accountability.
1 reply
2 months ago
Ongoing Issue with Faulty Printer – Poor Service and No Resolution
In May 2025, I purchased a Brother printer from Makro. By July 2025, I started experiencing problems with the printer and returned it to Makro for repairs. Although it was initially fixed, the same issue persisted. I returned the printer again for a second repair, and unfortunately, the problem continued. On the third return, I requested a refund as the printer was clearly not serving its intended purpose. The matter was escalated to Mustek, and on 02 March 2026, I was contacted by Kelebogile, who indicated that the issue had been escalated to a technician for further investigation. However, I received no feedback thereafter. On 26 March 2026, I followed up and spoke to Nomvuyo, who assured me that she would look into the matter and revert back to me. No feedback was provided. On 27 March 2026, I called again and was informed by Nomvuyo that they would neither refund nor replace the printer, as they could not find any fault and suggested that the issue might be due to incorrect installation on my side. This response was extremely disappointing, dismissive and unprofessional, especially considering that I had already taken my devices to Makro during the second return to rule out any installation issues. I am very unhappy with how this matter has been handled. I am now left with a non-functional printer despite spending my hard-earned money on it for my children’s use. I request that this matter be urgently reviewed and that a fair resolution—either a refund or replacement—be provided. This experience has been frustrating, and I expected much better service and accountability.
0 replies
6 months ago
Poor customer service
Dear Hello Peter Team, I am writing to express my extreme dissatisfaction with the service I've received from LG. I purchased a fridge from LG, which was delivered on 2 December 2025. The very next day, I reported a fault with the appliance, and despite numerous follow-up emails and calls, it took LG 6 days to send a technician to assess the issue. The technician confirmed that the fridge is faulty and agreed to collect it for repair/replacement. However, it's now 16 December, and I've not received any further communication from LG, despite being assured that the online team would be in touch. I'm extremely disappointed with LG's lack of communication and prolonged delay in resolving this issue. As a paying customer, I expect a higher level of service, especially from a reputable brand like LG. I urgently request that you escalate this matter and provide me with a resolution, whether it's a replacement fridge or a full refund. I'm no longer willing to wait and expect a prompt response from your team. My order details are: - Order Date: 2 December 2025 - Product: Fridge - Fault reported: 3 December 2025 - Technician visit: 9 December 2025 - Reference No: GCU251204048397
2 replies
8 months ago
Complaint Regarding Poor Service at Pick n Pay Hillcrest Boulevard Pretoria
Complaint Regarding Poor Service at Pick n Pay Hillcrest Boulevard Pretoria
3 replies
12 months ago
Urgent Complaint Regarding Unrefunded Debit Order for Cancelled Beame Service
Dear Hello Peter, I am writing to formally lodge a complaint regarding my unresolved refund issue with Beame. I cancelled my car tracker subscription with Beame in February 2024 and received an email confirming the cancellation. However, despite the confirmation and several follow-up calls, the associated debit order was not stopped in a timely manner. This caused further deductions from my account, which were both unexpected and unauthorized. Eventually, the debit order was cancelled, but I have not yet received a refund for the amounts deducted after my cancellation. I have been consistently following up on this matter without any success. The last communication I received was from Ms. Basetsana Masedi on 24 April 2024, confirming the credit amount due to me and advising that the refund would be processed within 7 to 21 days. As of today, I have not received the refund, and no further updates have been provided. I am extremely disappointed with the delay and lack of responsiveness in resolving this matter. I respectfully request that Hello Peter assist in escalating this issue and ensuring that my refund is processed without any further delay.
1 reply
18 months ago
Extremely Disappointed with Defy Service
I am extremely disappointed with the poor service we have received from Defy regarding our Beko gas stove. We logged a call on 2 November 2024 to report that our stove had broken, with reference number 2058160. We also contacted Nathi, a sales representative from Makro who sold us the stove, for assistance. On 8 November, Katlego from Defy was supposed to visit to inspect the damage but failed to show up. On 13 November, a technician from Defy came, assessed the damage, took pictures, and informed us he would send a report to his office. However, we have not received any feedback to date. On 18 November, we called Nathi to follow up. He directed us to contact Babeel Boogard at 076 982 7269, but our calls went unanswered and unreturned. On 21 November, I received an email from Logan Kroutz requesting the invoice for the stove. I promptly forwarded the invoice as requested. Today, 25 November, I received a call from another technician, Banele (069 337 0993), asking for stove measurements. This is information I would expect the technician who came on 13 November to have provided. It has been three weeks, and there is still no resolution or clear communication about what will be done to address the issue. We are unable to cook with the broken stove, which is incredibly frustrating and unacceptable. I expected much better service from a reputable brand like Defy. Please escalate this matter urgently and provide a clear timeline for resolving this issue.
1 reply
20 months ago
Lack of Assistance and Delays from Alexander Forbes on Tax Directive Issue
I am extremely frustrated with the lack of assistance and responsiveness from Alexander Forbes regarding my tax return issue. For context, SARS rejected my tax return due to an issued Tax Directive , with no lump sum amount declared on the return. I have been in communication with one of your employees, Logan Gelderbloem since 8th October, explaining the situation. Despite my detailed explanation, her response was that I should resolve it myself via SARS eFiling, even though I do not have the necessary tax certificate or IRP5 certificate number to proceed. I have sent multiple follow-up emails to Logan, as well as to general addresses (Info@alexforbes.com and admin@alexforbes.com), without any response. I also tried calling the provided support numbers (0860896768 and 0600439601 for WhatsApp support) multiple times, but I still haven’t been able to get the help I need. On 14th October, I again emailed Logan specifically requesting my tax certificate, but as of now, I have received no response. Today, I contacted SARS once more , and they informed me that only Alexander Forbes, as the fund administrator, is responsible for updating the directive number and submitting a new tax certificate. However, I have not been able to get in touch with anyone from your company to assist with this matter. I also tried calling 0214019300 with no success. This lack of response and accountability from Alexander Forbes has caused significant delays and frustration, and I am unable to complete my tax return. I urgently need assistance to resolve this matter.
1 reply
30 months ago
Travel ****mer
We were ****** over R35 000 by a lady called Bokamoso Komane not sure if it's her real name. She promised to book flights and accommodation for my family under her travel agency Bokamoso Tours. I later learnt that she did not book anything for us, all cellphone screen shots were ****. Her cellphone is +27 74 561 1678 and her Facebook page are Beekay Beekay and Bokamoso Tours. Her other page was innovate solutions Tours. We were supposed to leave today 28 December return 2 Jan. M Soo devastated and my kids were looking forward to the trip.
0 replies
58 months ago
ABSA DECEASED ESTATE DEPARTMENT- VERY DISAPPOINTING.
Absa Deceased Estate department has no sense of emergency. I reported my late mother's passing on 28 June 2021 to ABSA as used to bank with them and they have my mother's Will. they gave me a telephonic appointment for 6 September then I complained they moved the date to 2 August. On 3 August I decided to renounce the estate from Absa to a private lawyers. On 05 August the estate was moved to Renunciation Department which promised to send me the original Will of my late mother (ESTATE LATE: MM MASHEGO (654643) so that I can get Letter of Authority. Till today ABSA is UNABLE to provide me with the original Will. How long should I wait for this? Creditors needs their money I am unable to pay coz ABSA BLOCKED all her accounts and they also has the original Will. I am soo disappointed with ABSA ESTATE SERVICES they failed my mother. They really don't care about the after death effects of their clients. No sense of emergency for their late clients. It is also soo difficult to get hold of ABSA on the telephone and they also don't reply to my emails.
3 replies
60 months ago
Metropolitan - Funeral Claim application no: 56530002030
My Name is Margaret, I submitted a Funeral Claim to Metropolitan on Tuesday 29 June 2021 hoping the money will help with Funeral arrangements. I have forwarded all requested documents for my mothers funeral claim (Claim application no: 56530002030) Till this day we have not yet received any feedback from Metropolitan nor a follow up phone call. We berried my mother on 01 July 2021 with a great help from family. Today at 12:17 I called Metropolitan on 0860 742 724 to follow up on the matter instead the call center agent was rude an she hung up the phone. I am so disappointed in their service and to think this is a Funeral policy my mother paid for so long my years but FAILED HER ON HER LAST DAYS. I would like hello Peter to assist with the matter and make sure that this poor service never happens to anyone. No one prepares or plans for death, that's why we take funeral policies but some are useless as they don't serve their purpose. I would also like to have a recording of a call i made today 05 July 2021 at 12:17. I will never take a Funeral policy with Metropolitan. VERY DISAPPOINTED mponi32@gmail.com
1 reply
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