MN
MICHELLE N
Active since Mar 2025
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
A blissful and relaxed experience
Thank you team for making our experience a magical one ... you have outdone yourselves. Your patience, hospitality and therapy was as if you just started your morning. We see your efforts and are grateful. We will choose you over and over again. @Sane @Thombi And the rest of the night crew .. thank you.
0 replies
5 months ago
La Rochelle - the best place for relaxation.
Thank you for the comfortable accommodations. We particularly appreciated the friendly demeanor of your team members.. @La Rochelle Team What can i say???? Another breath taking experience..!!! Thank you Kerry and Sihle for your time, hospitality, kindness and effort in hosting the bring and braai. @Tembi - thank you for checking on us daily making sure that everything was neat and tidy. @Vumani - you have been spectacular.. Thank you Thank you Thank you For honoring my requests. Your welcome smile on arrival and departure is what makes me smile.. You guys have outdone your service. Wishing all of La Rochelle a blessed Christmas and amazing New year... Xoxo : Michelle Naidoo
53 replies
5 months ago
lack of customer service and disregard for customer complaint.
Hello Milky Lane It is with great disappointment that i have to write a negative review about Milky Lane lane Hillside and worse their customer service and complaints department. On the 12/11/25 i ordered a waffle on Mr D . However on the app it does not give you an option for half cream and half ice cream, so I tried contacting the branch so they can manually alter my order. I called their number numerous times and the response was, the number dialed does not exist. I called their customer service who i spoke with 2 different agents asking them to please relay my message to the branch before my order leaves for delivery, both occasions the ladies advised they will do that and call me back. They took down my contact number but no one called back. I later logged a complaint on their website, but until this day no one called me to rectify the outcome. Rather i was initially told that this is a 3rd party order and theres nothing thay can do about it. I completely agree that this is a 3rd party order, however regardless, Milky Lane is still the primary supplier, your name is being diminished not Mr D. Reason for this, the number for the branch does not exist, this was the same number issued to me by your customer service. After numerous calls, my order was incomplete. My question is, what is the number for the Bluff Milky Lane? How do i reach them? The statement, if Milky Lane team took the initiative to follow through with my request, i would not be a disappointment loyal customer. I want to know how will Milky Lane Hillside the Bluff branch rectify this matter, as i have wasted my money on the waffle because it was not the way i enjoy it, aswel as my time and effort wasted on trying to put through this request. Please do not call me to discuss this in confidence, i want your "Customer experience Team" to provide me with a resolution on this platform. Thank you Regards Michelle Naidoo
0 replies
5 months ago
Caring bank assistant
@Tumisani from Nedbank call centre. Thank you for taking your time to call me back to resolve my online chat query. You are most helpful. Many thanks Michelle Naidoo
0 replies
6 months ago
Excellent services
Was a pleasure having prompted responses via email. @Bernadine @Quinton Thank you very much for your services.
53 replies
7 months ago
Billed for a scratch without being informed
Good morning I am lodging a formal complaint against avis Amanzimtoti for billing me an exorbitant amount regarding a scratch under the vehicle. When i returned the vehicle, the guy told me everything was fine, before i left he then mentioned there was a scratch on the underneath of the cars bottom black bumper. This is my first time hiring a car, i didn't know that i needed to look underneath the car aswel. If there was no scratches to any other part of the car, how can i be sure that it wasn't there before??? The guy then went on about another scratch, as if he was looking for other issues. I am a female driver, had i known avis manages their business in this manner i should have brought a mechanic and panel beater to confirm the vehicle first. This is ******ion. The guy was rude and unhelpful, he told me that he will call me if there was any problems regarding this issue, if i dont receive a call then i should take it that everything is in order and the refund will go through. Its been a week with no phone call and no refund, i made a call to avis this morning only for the lady to tell me that i have been billed more than R1400 for repairs and the rest of the funds will be deposited. I will not take responsibility for a scratch under the vehicle which i had no knowledge off. I want to know how is avis going to rectify this situation by COB.
159 replies
8 months ago
A week filled with love and laughter
@First group Qwantani.... Thank you for a magical week. It has been nothing short of amazing. From check-in to check-out, thank you for your warm hospitality, gracious and pleasant courtesy. Everyone has been magnificent. @Nathi - your patience with my family and the horses was heartfelt. @Brenda - you need a day off after week .. lol, thank you for your unwavering love and care towards my kids. @Wandile- thank you for always being helpful at the reception. @Grey and Dani - thank you for being oh so helpful with the activities, your cheerfulness created a bond that made our entertainment more enjoyable. @Thandi - thank you for doing your job with a smile, it doesn't go unnoticed. @Justina - you are the light and laughter at authors bar.
53 replies
13 months ago
Thank-you for keeping your promises
Good evening First group, I want to extend my gratitude and heartfelt thank you to Nomonde and Tracy at Costa Smerelda. After a few miscommunication with this resort. The staff and management followed up and showed up with their loyalty. Also made my family and my accommodation this past 2 days a phenomenal one.. The issue i had was resolved and reached my expectations. Thank you so much for keeping a smile on our faces.. Thank you for honoring your word.. Thank you for your hospitality. First group will remain my home away from home. Regards Michelle Naidoo
53 replies
13 months ago
Poor Customer service from first group Costa Smerelda
Subject : Poor Service and Unfullfilled Accommodation I am writing to formally lodge a complaint regarding the poor service I am currently experiencing with Costa Smerelda during my recent attempt to secure accommodation. I had made a reservation for accommodation from 26/03/2025 to 28/03/2025, which was confirmed by Brian (I think that was the lady's name) on 04/03/2025. She said she would put my name down as there was ample availability. However, when I called on Thursday 06/03/2025 to confirm my reservation with Nomonde, I was informed that there were no available rooms for me, despite my prior confirmation. This situation not only caused me significant inconvenience but also left me without accommodation at the last minute since I have already booked leave with my company that cannot be changed. I was further advised by Nomonde that she was aware of the booking made with Brian. Additionally, I attempted to resolve this issue directly with the resort staff, by telephone and watsapp but I found their customer service to be unsatisfactory and unhelpful. I was told that Tracy would call me, the day has gone with no call. I was not offered any reasonable alternatives or solutions, which compounded my frustration. This resort seems to be in the habit of given poor service as the booking I am trying to obtain results from the fact that my previous booking with them left us emotionally distressed and they offered me this free 2 night stay to compensate for the terrible customer service.Being a loyal First Group customer, I gave them the benefit of the doubt and opted for the holiday instead of my money back thinking that this will give the resort an opportunity to redeem itself, but i am left once again disappointed. After putting the phone down with Nomonde on Thursday, I went on bookings.com and was able to secure a provisional booking with the resort. So, can someone please explain if the resort is fully booked? How is there still availability on bookings.com? Given the circumstances, I believe it is important for the public to be made aware of this issue to prevent future occurrences and to hold the resort accountable for their service. I would appreciate any assistance you can provide in addressing this matter. Thank you for your attention to this issue. I look forward to hearing from you soon. Sincerely, Michelle Naidoo
106 replies
Review Distribution
5 Star
6 (66.66666666666667%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (33.333333333333336%)