Bronberg Connect
1.4|198 reviews
JK
Johan K
1 reviews | Active since Member
25 May 2022, 17:09
Bronberg Connect worse than Eskom
We have a 8 Mbps download contract with them but almost never get the download speed that we pay for. Various calls has up to now never fixed the problem. Download speed goes down to 0.5 or even less. If not for the fact that where I live on a small holding there are no other service providers I would leave.
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Replies (134)Bronberg Connect's replyOfficial
06 Jun 2022, 11:27Dear Johan
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Kindly provide your contact number so that your query can be escalated for investigation by the relevant team.
We look forward to hearing from you and appreciate your patience in this regard.
Nikita Jordaan
Customer Care
nikita.jordaan@herotel.com
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Kindly provide your contact number so that your query can be escalated for investigation by the relevant team.
We look forward to hearing from you and appreciate your patience in this regard.
Nikita Jordaan
Customer Care
nikita.jordaan@herotel.com
Best regards,
Bronberg Connect's reply06 Jun 2022, 11:27
Official
Dear Johan
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Kindly provide your contact number so that your query can be escalated for investigation by the relevant team.
We look forward to hearing from you and appreciate your patience in this regard.
Nikita Jordaan
Customer Care
nikita.jordaan@herotel.com
Thank you for taking the time to contact us.
Please accept our sincerest apologies for the events that led to your current experience.
Customer care is a priority at Herotel and we are sorry to hear that you did not experience this.
Kindly provide your contact number so that your query can be escalated for investigation by the relevant team.
We look forward to hearing from you and appreciate your patience in this regard.
Nikita Jordaan
Customer Care
nikita.jordaan@herotel.com
Best regards,