Harassment After Account Settled – Unprofessional Conduct

I am extremely disappointed with the conduct of Brooks & Luyt regarding an alleged outstanding Capitec Merchant account that was settled approximately two years ago.

The account was paid in full, and the machine was collected. Unfortunately, Capitec never provided the updated paid-up letter or statement as promised at the time.

Despite this, Brooks & Luyt have been calling me between 7 to 15 times per day, including Saturdays and after business hours. Every time I explain that the account was settled and request verification from Capitec, I am ignored.

On one occasion, a representative even raised her voice and shouted at me during the call.

I have repeatedly informed them that there is no outstanding amount. Their response was that they will continue calling me until the “amount is settled” — which is extremely concerning, as there is no valid outstanding balance.

This behavior constitutes harassment.

I formally request: • Written proof of the alleged outstanding amount • A full statement from Capitec • Immediate cessation of repetitive calls • Communication in writing only going forward

If this conduct continues, I will escalate the matter to the appropriate regulatory authorities.