#appalling service from Brooks running SA

I bought a pair of Brooks Ghost from Sportsmans Waterhouse. The front part of left shoe collapsed after just over a week of gentle running (causing blister on 2nd toe). I returned the shoes to sportsman’s Warehouse on 16 April. They were very helpful and kept in constant contact as they liased with Brooks agent. They then explained I had to fetch shoes and courier them at my cost to Brooks running SA Personally. I do that and they were couried priorety overnight in order to try resolve issue as quick as possible. They arrived on 24 April. I marked how urgent it was as it’s my only pair of running shows (and at Roughly R3500 a pair I can’t afford to buy another pair while I wait for assessment). Since then both me and Sportsmans ware house have been trying to contact manager and get an answer. Clive (the manager as her website told sportmans warehouse he no longer works there), but other agent says he needs Clive to assess the shoe. I habe not been able to get a Solid answer since the 24th April and we are now 6 May and I’m unable to run! # Brooks running SA this is appalling service. Please be in contact with urgency. Here is courier confirmation… Shipment SKFK6L has been delivered successfully.

Status: PIN entered successfully

The proof of delivery pin was resent to the following number(s): (0664450338)