Pathetic Service from Clive Chowles at Brooks Running SA

Terrible service from Clive Chowles at Brooks running SA. Adrenaline shoes that were bought on black Friday don't fit true to size so asked for an exchange. Suddenly none of the shoes available on Black Friday were black Friday specials according to him. Also they want me to pay delivery and collection fees plus an additional 10%. Pathetic service. Will never buy again from this online store.