1 reviews | Active since Member
I have had the most terrible experience with Brother International South Africa and Loot.co.za. I bought the MFC-J2340DW from Loot to print A3 pages, exclusively. From Day 1, I was unable to do this, every page failed or printed only a few cms, making me lose incredible expensive Gloss sticker paper. Loot sent out a Mustek technician, after spending an hour on the phone with me without success. Technician couldn't fix it either, and had to take it in. By this time, I have printed / wasted 17 pages. 2 weeks later, the printer is returned to me saying I can only print A3 pages 1 at a time. NO WHERE is this communicated on any website (most definitely not Loots) otherwise I would not have bought it. Loot refuses a refund. I struggle on. Now the printer only prints A3 successfully one in 4 times, other pages being wasted and having to be thrown away. I struggled on, printing less than 40 pages as per print counter. Then I am told the ink is finished!!!! The same original Brother ink that promises 1000 pages!!!!! After only printing 47. Technician comes to fetch it again, and 2 weeks later, calls me to tell me he wants to drop off the printer, they replaced the ink. WTH?????? Get rid of the ****** machine, refund me and tell me where I can send the invoice for my wasted time and paper dealing with your faulty products!! Also, Loot, perhaps its time to learn from Takealot and start advocating for your clients- there is no way I will use you again. Public, be warned.