Active since Jun 2017
5
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5 reviews9 months ago
Loot sold me a faulty printer, refuses to refund me, can't care less about clients
I have had the most terrible experience with Brother International South Africa and Loot.co.za. I bought the MFC-J2340DW from Loot to print A3 pages, exclusively. From Day 1, I was unable to do this, every page failed or printed only a few cms, making me lose incredible expensive Gloss sticker paper. Loot sent out a Mustek technician, after spending an hour on the phone with me without success. Technician couldnt fix it either, and had to take it in. By this time, I have printed / wasted 17 pages. 2 weeks later, the printer is returned to me saying I can only print A3 pages 1 at a time. NO WHERE is this communicated on any website (most definitely not Loots) otherwise I would not have bought it. Loot refuses a refund. I struggle on. Now the printer only prints A3 successfully one in 4 times, other pages being wasted and having to be thrown away. I struggled on, printing less than 47 pages as per print counter. Then I am told the ink is finished!!!! The same original Brother ink that promises 1000 pages!!!!! After only printing 47. Technician comes to fetch it again, and 2 weeks later, calls me to tell me he wants to drop off the printer, they replaced the ink. WTH?????? Get rid of the faulty machine, refund me and tell me where I can send the invoice for my wasted time and paper dealing with your faulty products!! Also, Loot, perhaps its time to learn from Takealot and start advocating for your clients- there is no way I will use you again. Public, be warned.
0 replies
9 months ago
Beware: Printers of terrible quality, refuses refunds for faulty printers
I have had the most terrible experience with Brother International South Africa and Loot.co.za. I bought the MFC-J2340DW from Loot to print A3 pages, exclusively. From Day 1, I was unable to do this, every page failed or printed only a few cms, making me lose incredible expensive Gloss sticker paper. Loot sent out a Mustek technician, after spending an hour on the phone with me without success. Technician couldn't fix it either, and had to take it in. By this time, I have printed / wasted 17 pages. 2 weeks later, the printer is returned to me saying I can only print A3 pages 1 at a time. NO WHERE is this communicated on any website (most definitely not Loots) otherwise I would not have bought it. Loot refuses a refund. I struggle on. Now the printer only prints A3 successfully one in 4 times, other pages being wasted and having to be thrown away. I struggled on, printing less than 40 pages as per print counter. Then I am told the ink is finished!!!! The same original Brother ink that promises 1000 pages!!!!! After only printing 47. Technician comes to fetch it again, and 2 weeks later, calls me to tell me he wants to drop off the printer, they replaced the ink. WTH?????? Get rid of the ****** machine, refund me and tell me where I can send the invoice for my wasted time and paper dealing with your faulty products!! Also, Loot, perhaps its time to learn from Takealot and start advocating for your clients- there is no way I will use you again. Public, be warned.
0 replies
26 months ago
Yaga's new fee structure is chasing buyers and sellers away
It is quite obvious that the only party Yaga took into consideration when they implemented the new pricing policy was themselves. As a seller, I now have weeks without any sales, and have turned to pages such as destashilise to sell clothing. As a buyer, I now think twice (and thrice) before buying anything, as your new pricing policy has made my purchases 40% more expensive due to your R15 fee PER ITEM + commission. For example, say I ordered 5 separate R30 babygrows + R60 PUDO. In the past, I would have paid R210 + R10.50 commission (5% overall fees). Now, I pay R210 + R85.50 Commission (40% overall fees). No thank you, I will gladly rather support Petit Fox and other businesses who aren't as greedy, and judging by my Yaga sales, others are saying the same.
0 replies
83 months ago
Terrible service, terrible communication, still waiting for order 17 days later
After I had a good experience with snatcher, my husband decided to order. And boy oh boy, it went from bad to terrible very quickly. Firstly, he had to wait 8 working days for a dispatch update. When we finally called them they said "Oh, its sitting in the warehouse, I will tell them to dispatch". Gee, thanx. Then the items finally arrived, without the main item we ordered. No communication or anything, we had to call them again to saw the whole order was not delivered. The first person promised to get back to us, never heard fron her again. Had to call again (3rd call about this order), next lady promised to get back to me, called the next day to say they were out of stock, they are sourcing a new one. She will call me the next day. Never heard from her again. We placed this order on the 28th of May. Still without our complete order. I honestly don't know how these people stay in business.
0 replies
84 months ago
Order delivered way before time
I order for an expo and was afraid that I wont receive my order in time. The Snatcher team went out if their way to ensure the order is delivered in time. Im very thankful.
0 replies
Review Distribution
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1 (20%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
4 (80%)