Absolutely shocking experience.

I don’t usually leave reviews, but this one is well-deserved.

I bought a 2019 Renault Clio from this dealership in February. Within 3 months, I reported a noisy timing chain – something that should’ve been picked up in the 90,000 km service (which, by the way, was never done until I brought the car back a week after purchase).

After reporting the issue, I was ignored. I had to take the car to my own service provider, who confirmed the timing chain was worn and the turbo was overboosting. Only then did the dealership agree to inspect it. They kept the car for over a week, then claimed everything was fine — despite the same problem continuing.

I brought it back again. This time they blamed the water pump and V-belt, and said I’d have to pay for those to be replaced before they’d investigate further. I didn’t agree with the diagnosis or the idea of paying for parts that weren’t the real issue.

When they returned the car to me, the timing chain had collapsed and the turbo had seized – they didn’t even tell me. The next day, the car was completely undrivable. They took zero accountability, and now I’m left with R60,000 in damages for a car I’ve driven less than 5,000 km.

Special mention to Jacques Van Den Berg – completely unhelpful and unsympathetic throughout.

Avoid this place at all costs. Dishonest, careless, and not interested in standing behind the cars they sell.