BAD CRAFTSMANSHIP AND NO CUSTOMER SERVICE

14 June I send measurements and an image of a idea wanted for a build in office library in our entrance lobby. I was contacted back with a sketch a their "custom made"images of similar to what I want. I made a choice and apart from the sketch, we worked on the image send. This was meant as gift for my 60th birthday and the full amount was requested, not half deposit like any other companies....my husband paid...the delivery was late, not 3-4 weeks but 5 weeks. On arrival I was in tears...it was glorified bookshelves..I wanted to send it back immediately, but the delivery guy said, they are understanding, he knows them...call them, keep it they will fix the problem. the desk was just an unfinished piece of wood painted, not what I wanted, the cupboard doors did not close...and one night we heard one harsh sound...the shelves broke, I lost limited edition red Argilla cookware, and send the info and pictures to Kavina, and she just said its not their problem sorry for my loss....the shelves were not properly done...it was loose..and this was noted with her first visit the cupboard with doors was to replace a cabinet for my glassware. They collected the cupboards to repair the shelves and rounded the desk part, we waited 3 weeks...and again, we had to pay for the delivery...(not our fault,) I emailed the owner to inform him of my frustration and disappointment, He did not reply, he send another girl with Kavina to have a look at the door still not closing...and then their excuse was, they've got new carpenters...we thought getting a legit company would make our lives easy, this is suppose to be pretty especially for an entrance to the house.. but this is heartbreaking every time I look at it, its not even ceiling to floor...it absolutely ugly...we wont be able to sell it for 5% of what we paid...if they want to do the decent thing, refund my husband...or make the units as you claim you can...this what we've got is not acceptable.