Staff are fantastic, but the manager the complete opposite

This review relates to the branch in Strand, Cape Town

Amazing service received from Samia, but the manager/owner Andrew has no idea what customer service is. Bought a mattress 12 months ago, but it was not the same as the previous two I had (the reason why I wanted another). From there it was back and forth, back and forth trying out "the same mattress" under the same label, but clearly they were not manufactured the same. This carried on well into February, could even have been longer. Now the bed is bumpy and worn at some sides, though I would turn it exactly as per their instructions and after that, about every 2, at most, 3 weeks. My neck and back suffered severely because of the terrible quality of the mattress: 3 weeks ago I had a rhizotomy for my neck, and last night I was admitted to hospital for my back. I tried to reason with Andrew, but he just kept saying that the mattresses are all the same since he started manufacturing them 30 years ago. Yeah, right! He's not forthcoming at all, threw the phone down in my ear when I became unhappy with his defensive demeanor and in the end, I got NO refund and NO service. That's what you get from being a customer for over 15 years. Well done, Andrew, well done!