UM
Ursula M
Active since Dec 2015
9
Reviews
0
Industries
Reviews
9 reviews17 months ago
Staff are fantastic, but the manager the complete opposite
This review relates to the branch in Strand, Cape Town Amazing service received from Samia, but the manager/owner Andrew has no idea what customer service is. Bought a mattress 12 months ago, but it was not the same as the previous two I had (the reason why I wanted another). From there it was back and forth, back and forth trying out "the same mattress" under the same label, but clearly they were not manufactured the same. This carried on well into February, could even have been longer. Now the bed is bumpy and worn at some sides, though I would turn it exactly as per their instructions and after that, about every 2, at most, 3 weeks. My neck and back suffered severely because of the terrible quality of the mattress: 3 weeks ago I had a rhizotomy for my neck, and last night I was admitted to hospital for my back. I tried to reason with Andrew, but he just kept saying that the mattresses are all the same since he started manufacturing them 30 years ago. Yeah, right! He's not forthcoming at all, threw the phone down in my ear when I became unhappy with his defensive demeanor and in the end, I got NO refund and NO service. That's what you get from being a customer for over 15 years. Well done, Andrew, well done!
0 replies
39 months ago
Bought car with no Natis documents
Bought a car for cash that was on auction on 19.12. 2022. Waited over 2 hours to take delivery of my vehicle at the Richmond depot in Cape Town. I was told that they would register the car in my name for free, where after they will SMS me to collect the Natis documents. It's been far over a month and still no word. I've called customer service on numerous occasions. Each time they say they will email the Natis department. I've sent numerous unanswered WhatsApp messages to the person that helped me on the day I collected my vehicle from the Richmond depot, and also a number of failed calls to the same person. In the meantime I've spent thousands to get the vehicle roadworthy ready, but can't do anything without the papers. I'm stressed beyond belief!
249 replies
47 months ago
Blocking online shopping transactions and not resolved after 2 hours at the branch
Blocked my card after I tried to do an online purchase. Went into the Helderberg Branch and spent over 2 hours there of which over an hour was waiting to see one of three consultants. Was told that the suspension was lifted, but I still can't do the online purchase! Disgusted. Then tried my wife's card, now hers is also blocked and we can't buy anything!
134 replies
63 months ago
Fantastic Sales Service - Nicolene Oosthuizen
<div>Nicolene Oosthuizen was absolutely AMAZING! She was friendly, efficient, thorough and also a pet lover like me. She patiently answered all my 32 questions on email for transparency and ease of mind. Dotsure can be very lucky and proud to have her on board. Well done!</div>
112 replies
70 months ago
SCAMMERS!
PLEASE do not fall into the same trap as I did with this load of SHARKS that just want money, money, money without giving a damn about their clients. What a mission and exorbitant amount of money to pay just to get out of this mess. And then you have to forfeit everything you've paid for for years and years and years. Daylight robbery doesn't begin to describe them. Again, PLEASE DO NOT FALL FOR THEIR SCHEMING SCAMS!
0 replies
86 months ago
JHB to CTN package missing and nobody seems to care!
Online order from Swatch JHB a week ago still hasn't reached me. Package was dispatched last week Friday and arrived in Cape Town early Sunday morning. It's now Thursday and still no sight of my package! Customer service is terrible. Wait for ages for someone to answer calls. Sent numerous emails with no reply but an automated email with a reference number. Live chat is never online. When you eventually get through by phone, no one can give you an answer and fail to deliver to on their promises that they will investigate the matter and get back to you. Very unhappy, as this item was meant as a birthday gift on Tuesday evening. Worried that it might have been stolen.
56 replies
86 months ago
Worst online shopping experience ever!
Most dreadful online shopping experience ever! And I love online shopping. Waited almost 2 weeks for delivery and received the wrong item and almost another 2 weeks have passed and I'm still waiting for the correct item or a refund! Customer service is terrible and they hardly answer their phones. They are unprofessional, incompetent, full of excuses and fail to deliver on promises. I will definitely not recommend them at all!
56 replies
116 months ago
Upgrade taking forever
<p>I would strongly deter anyone from joining Telkom Mobile or wishing to upgrade with them. On 16.09.2016, I received an SMS from Telkom that I’m due for an upgrade and that I must call 10213, stating my “123” promo code. Very excited by the news, I called 10213 on 24.09.2016 and after waiting for ages, I was eventually assisted to do my upgrade and was told that I would get my new sim card and mobile device within 5-7 working days. On 02.10.2016 there was still no sign of my upgrade. I then called the 180 number and they had no idea what I was talking about, saying that I cannot do an upgrade telephonically. I then called 10213 again and I was informed that my upgrade was never processed! I then had to go through the whole tedious process again for an upgrade. Today is the 18th of October and still no sign of my upgrade! I’ve called the 10213 number on numerous occasions, but I’m either transferred to another department who doesn’t answer at all or I get cut off. On one occasion I held for exactly an hour after which I was automatically cut off. I’ve sent an email – no reply. I’ve chatted to 4 consultants online and no-one was able to help me. All they said was that they would ask the upgrade department to return my call, but still nothing. The best part of it all is that I received a very cheeky email from Telkom on 06.10.2016, informing me of how I should go about to understand my new bill upon my upgrade! Yesterday, 19.10.2016, I called the 10213 number again and after being transferred to the 4th person, I was told that they attempted to deliver my new upgrade three times... to the wrong address! And now my upgrade has gone back to Telkom. Why didn't anyone call me?!? I am so fed-up and disappointed, and wish I had never opted to have an upgrade with Telkom Mobile.</p>
210 replies
126 months ago
Worst service ever
I am extremely disappointed with Telkom Mobile and would strongly suggest to anyone reading this, not to even think of doing business with them. <br> <br> In short, <br> <br> (1) Was billed incorrectly and after it was eventually reversed, they billed me again - for the same thing. <br> <br> (2) Even after the ordeal of the billing situation, I decided to still continue doing an upgrade with them on 04.12.2015. On 11.12.2015 I received the device via courier. <br> <br> It's almost a week later and the sim has still not been activated to use the service. Called the 180 call centre countless times, chatted to their agents 3 times, called the 10213 call centre at least 4 times (no answer even after holding for over 41 minutes) and visited the shop in Somerset Mall twice... <br> <br> But no-one can/will/wants to help me. The lady at the shop over eagerly handed me a cancellation of service form, just to get rid of me. <br> <br> It's absolutely ridiculous! I've never experienced such terrible treatment and customer service in my entire life!<br> <br> PLEASE DON'T MAKE USE OF TELKOM MOBILE. EVER!
75 replies
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5 Star
1 (11.11111111111111%)
4 Star
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3 Star
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1 Star
7 (77.77777777777777%)