Disappointing service

I wish to express my disappointment at the service received from the Brow Architect in Clearwater Mall. Firstly, the walk-in appointment I made wasn’t actually booked and I had to phone to make another appointment. When I got there today (3 January 2021), I was informed that they don’t do lash refills on someone else’s work. Why both people didn’t tell me when I made the appointments in the first place is very unprofessional and a complete waste of my time.

I now understand why the store is often empty.