NS
Nazlie S
Active since May 2019
11
Reviews
0
Industries
Reviews
11 reviews12 months ago
Octotel - terrible service
I completed all the paperwork for my FTH installation on 11 April. My fibre was installed on 15 April. I then had to follow up about the router and only then was it processed with RAM, who had my address incorrect. Not knowing when and if I’m getting a router, I purchased my own one and tried to connect it myself. I then received my router through another address. Vodacom are the operators and advised me that there is no internet connection as they are waiting for Octotel to “activate” it. My WhatsApp messages to the dedicated number have been ignored, my calls have been cut off and now I’m told that there is nobody available to help me, despite it not being a public holiday. I’m immensely inconvenienced and frustrated. Years ago I received far better service from another provider. I only went with Octotel as my estate recommended them. Needless to say, I’ll be advising them of the terrible service I’ve received. It’s been 3 weeks and I still have nothing
0 replies
24 months ago
Terrible courier company - DPD Laser
This complaint is not about Forever New, but their courier company - DPD Laser. I’ve bought numerous dresses from Forever New over the last few months and every single time, where DPD Laser delivered it, they got my address wrong. A few weeks ago, I ordered a jacket online and I was pleased to see Ram were delivering it. They got my address right. A few days ago, I ordered a dress and was very disappointed to see DPD Laser as the courier. This morning I got the sms and the address was wrong - AGAIN!!!! I’ve been frustrated every single time and have had a terrible experience with DPD Laser as their courier. I’ve complained before and am once again expressing frustration. If one reads the customer reviews on DPD Laser, you can see the widespread frustration with them. It’s sad that Forever New are now tarnishing their brand and giving their customers a terrible online shopping experience. I don’t understand why they can’t replace them
0 replies
32 months ago
Terrible online shopping experiences time and time again
I’ve recently bought quite a few dresses online and I don’t understand why Forever New uses Dawn Wing / DPD Laser to courier their merchandise. My invoices from Forever New has my address correct yet their couriers consistently get it wrong. This is basic and elementary and now I’m inconvenienced and have to send emails and make calls to ensure my dress is delivered. Please will you change couriers as no customer should be inconvenienced like this.
0 replies
32 months ago
Terrible Courier
I once again bought a dress from Forever New and DPD Laser / Dawn Wing got the address wrong. My invoice from Forever New has it correct so clearly the problem is with the Courier Company. I don’t know why a retailer like them would use such a useless company when more and more consumers are purchasing online. Now I’m inconvenienced and must send emails and make phone calls to get it right. If they can’t get the basics right, then I don’t understand why they’re still in business. Terrible
0 replies
40 months ago
Shocking service - Do not use Flight Centre.
I made the mistake of booking a holiday with Flight Centre Cradlestone. It's been well over a year since I was promised that I would be refunded for flights that I couldn't take to Mozambique. I specifically asked the agent for flexible flights, and this clearly wasn't booked as I'm still waiting for my refund since 25 December 2021. I've written numerous emails, made many phone calls and walk-ins to the Branch. They don't listen to what their customers ask for and don't care.
132 replies
40 months ago
Shocking service from Jaguar Landrover - software problem on brand-new F-Pace
I bought a brand-new Jaguar F-Pace 2.0D HSE R-Dynamic from the Bryanston dealership 4 months ago. Shortly after delivery I experienced the software rebooting periodically as I’m driving. I have since taken the vehicle twice into the dealership to have the software reset. The most recent reset was Friday 6 January 2023 and on Monday 9 January 2023, the reboot happened half a dozen times as I was driving home from work. I was advised by the dealership that if the software continues to reboot while I’m driving that I would need to bring the car in for a few days. When I asked if I would be given a loan vehicle while this was done, I was advised that the head office won’t approve a loan vehicle as it’s not a safety issue. I am horrified and disgusted that it's considered trivial as the one time the reboot happened, I was driving in Pretoria at night coming from a work function and my GPS stopped working. I don’t see how a female driving alone, on an unfamiliar route at night, without a GPS that works, is not a safety issue. I’m now massively inconvenienced by the fact that I’ve had to take the car in twice already and am now told that the next fix will be a few days without a loan vehicle. Other luxury brands don't treat their customers this badly. I sent an email two days ago expecting to be called back but nobody bothered to call me or reply to my email. I had to make half a dozen calls today between the dealership and head office today. My vehicle is now booked in for Wednesday 18 January and the least they can do is give me a loan vehicle for the days that my vehicle will be fixed. I am told that it is not only my brand-new Jaguar that has this problem. I don't understand then why they can't do a recall on the vehicles.
132 replies
49 months ago
Long outstanding refund on flights
I booked and paid for a trip to Mozambique with Gilliian Sidwell at the Cradlestone Mall branch. I specifically asked for flexible flights and accommodation and comprehensive travel insurance given the uncer*****y with Covid. I was due to fly out on Christmas Day. My PCR test was positive despite having recovered from Covid earlier that month and I therefore couldn’t travel. I was told my refund will take 6-12 weeks. It’s been 19 weeks and while I received the refund on my hotel accommodation, I have yet to receive the refund from Airlink for my flights. I have sent numerous emails, WhatsApp messages, phone calls and walk-ins at the branch. I don’t get feedback unless I ask and sometimes I’m ignored. At the beginning of the pandemic, I had a trip to Japan through another tour operator. My trip was cancelled and I had no problems with the refund. I am deeply disappointed at the poor service I am receiving. Please can I get a refund on my flights as I specifically asked for flexible arrangements and comprehensive travel insurance
148 replies
62 months ago
Wonderful immersive dinner experience
Wonderful culinary delight
56 replies
64 months ago
Disappointing service
I wish to express my disappointment at the service received from the Brow Architect in Clearwater Mall. Firstly, the walk-in appointment I made wasn’t actually booked and I had to phone to make another appointment. When I got there today (3 January 2021), I was informed that they don’t do lash refills on someone else’s work. Why both people didn’t tell me when I made the appointments in the first place is very unprofessional and a complete waste of my time. I now understand why the store is often empty.
0 replies
81 months ago
Disgusting service
I’m trying to close my account. The experience from the call center to the branch has been disgusting. Incomplete information from the call center and I’m in the queue for over an hour. Staff and unhelpful and everyone in the queue are complaining. Shocking service. Thank goodness I don’t have to deal with FNB going forward
105 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (9.090909090909092%)
1 Star
9 (81.81818181818181%)