Brown’s jewelry integrity program is a farce

Browns has a compulsory biannual ring check program, which checks the integrity of the ring, and more specifically the claws that hold in the diamonds. We did the latest check a few weeks ago, and literally 2 weeks after the check 2 diamonds fell out, with no issues being reported during the inspection. When taking the ring back to Browns for a claim they refused to replace the diamonds. So the whole program is a farce and just a reason to get you to go to the shop