Brown’s Jewllers HORRIBLE SERVICE

I am absolutely disappointed and disgusted at how this jewellery store deals with cancellations, when I initially went into the store to purchase my stuff, I did so on lay buy terms and I kept to the agreement as per the company policy, and the staff were very friendly and helpful when I went in to buy my stuff. But once I went in to cancel my purchase and lay buy the same lady that assisted me was absolutely degrading and snarky in her attitude and expression, this absolutely shocked me because browns as we know it was SUPPOSED to be a good store to shop at, but after this experience I will NEVER RECOMMEND them to anyone. The lady told me that these was a 15% cancellation which I agreed to pay, and when I asked when I would receive the balance of the cash she said she does not know and I would have to wait for them to contact me and tell me when u would be paid out, I did this cancellation on Monday the 11 August 2025 at around 10:00 and it’s now the 14 August and I still haven’t received any word from this horrible company as to when I would be paid out. They are so quick and good with customer service you are there to purchase something but when you are there to cancel your stuff they act like they are better than you and treat you with absolute disgust, this is by far the worse jewellery store I have ever shopped at, and I’ve shopped at a lot of jewellery stores over the years, this is absolutely ridiculous and disgusting behaviour from Browns jewellers at Cradlestone mall in Gauteng Johannesburg.