Beware of Bru Coffee Roasters

Not really sure what’s up with this place, Facebook and Insta seem to be active, but as a business they’ve either gone under or thier service makes the ANC look like a good idea.

Last Wednesday I placed an order, this Wednesday it has still not shipped. I sent an email in the morning and by 16:30 I had no response, tried the number on the email and strait to voicemail. Tried another number on the site, rang and eventually went to voicemail.

Both numbers listed are cell numbers.

Few min later someone calls back and I ask for an update on my order, he says he is not at the warehouse but will get them to get back to me. This morning nothing.

I head over to Facebook and DM them there, 15:46 the message is read with no response. The message on Insta I had sent later in the day has also had no response, but not sure if insta has read/seen indicators.

So now I have contacted PayFast via email to enquirer as to how to file a transaction dispute as I cannot very well request a refund from a company that ignores all forms of communication.

I had also at 17:08 sent another message on FB requesting a refund, purely for the probable benefit of PayFast, maybe they’d want it, not 100% sure they can help but hey, at least it was not a big order.

They were just the only place Google spun up for the product I was looking for, and having apparently been in business since like 2006 I kinda assumed they’d be legit. Seems like a lot of effort for long a con if they are are one…