Active since May 2010
52
Reviews
0
Industries
Reviews
52 reviews6 months ago
Why is getting a quote more painful that getting teeth pulled without anaesthesia
Why is getting a quote such a laborious and painful process, I can get a warranty cover quote from any other insurer in a 5 questionnaire online form yet with you people it’s a 10min call with an arrogant agent asking questions ranging from useless to pointless. After 10 minutes I got frustrated with all the utterly pointless questions and stopped bothering with my quote, if it’s such a colossal waste of time trying to get the quote what level of ball ache will it be when time comes to claim. Like Oxford needs to visit your offices to more accurately update the dictionary definition for useless, pointless and waste of time. The only way you could have made the process more painful was to strap me to an electric chair. Come on, it’s 2025, getting a quote should not be more complicated than finding chickens teeth, it should have taken 2 minutes tops, faster without the arrogant overly sensitive consultant. Just wish I’d bothered to remember his name.
106 replies
20 months ago
Refusal to honour warranty
I purchased a 34” ultra wide and have logged 3 requests via WhatsApp as your support staff refuse to honor the collection policy of your warranty as they claim they only do that for over 43” even after repeatedly sending them links and screenshots to your website that states anything above 32” is collect repair return. The 18m old monitor is quite literally falling apart and I am expected to drive over 50km to get it repaired because your staff are refusing to honour your warranty policy. To date 3 people have failed to call me back to deal with this and one things for certain, this is the last Samsung product I buy as your warranty policy is clearly worthless.
106 replies
27 months ago
All they did was waste my time and cost me money.
I am not sure what I was expecting for R795/year, but it certainly wasn’t this cluster F. Firstly they are not very professional, changing accountants on you regularly, I think I’ve had 5 in the year and 1 was changed right at the start of tax season and again during the middle of a dispute filed with SARS. Everything takes soo much longer and I don’t have complicated taxes, simple home office expenses and I’ve been doing my own taxes for over 20 years now, home office for the last 2 without any issues. Their promise of getting you more tax returns is purely based in your willingness to get more products with them, like RAs an etc, they do no analysis of your current taxes, offer no suggestions of ways to claim more based on your current situation. I am not sure what they did with my filling but instead of getting my usual 10k back from SARS, I had to pay them 3k, so thanks to them I effectively lost 13k, not including the R800 I paid for the privilege of them botching things up left, right and center, and when telling them this in the intro email to my 5th account, crickets… You really are better off doing your own tax returns than going with this company.
0 replies
29 months ago
Good deal
Great experience with the team, quick responses with. Good price and very patient while waiting for my bank to get their stuff sorted.
129 replies
40 months ago
Terrible staff... Terrible communication
On 08 Dec I got an sms and email requesting my payslips for verification for the overdraft I was offered when opening my new account, I sent those in immediately, this was around 9 am. I got the automated email responder telling me I will have feedback within 24 hours. On the 12th I got another email and SMS requesting the same documents, this time I called on to query what was going on and if I really needed the documents, almost an hour on the phone and I was told no I do not need to and the matter has been escalated to the relevant department and once again, they will get back to me in 24 hours. I followed up again on secure chat on the 14th, and was met by a most unhelpful Raydene and all she was prepared to do was tell me to wait, I tried again and got here again, to which she simply replied, I already told you you just have to wait. Once again I tried and got through to Matseleng, who was far more helpful and sent up yet another escalation, and now here I am.
132 replies
43 months ago
Could the service be more pathetic???
I have been trying to get this sorted out for weeks, I have an apple watch and wanted to be able to use the eSIM functionality of that watch, after weeks of your Twitter support team going out of their way to redefine useless I finally found out I need a contract for this. I got to my nearest MTN store and no, they cannot help me I need to go to Canal walk, a 45km drive away. What a joy that was, 2 hours in the store to get everything done incorrectly. I have my contract, which was supposed to be on an eSIM, but no, I get an eSIM with some other number loaded to it, this makes it impossible to link my watch, as well, it;s the wrong damned number. I try calling the store but, the phone was off, so I email the person who helped me, Jean-Lee, who bothered to respond twice and then vanished after that. Through this I had also contacted support who seem to think eSIM is a swear word and refuse to even remotely try to help and keep insisting I need to drive the 45km again (one way) to solve this. I am awaiting on 2 managers to call me back from the support desk, but apparently they could care less either. I am not asking for chickens teeth or blood out of a stone, all I wanted was a simple contact, on an eSIM so that I could keep my current physical sim, and still be able to use the contract and it's eSIM with my Apple Watch, not rocket science. I need someone to sort this out, they are welcome to drive to my house, but there is no way I am doing a nearly 100km round trip to fix someone else mistake, or even better yet, maybe train 1 or even all of the 3 stores with in spitting distance of my house to be able to do this.
0 replies
49 months ago
Beware of Bru Coffee Roasters
Not really sure what’s up with this place, Facebook and Insta seem to be active, but as a business they’ve either gone under or thier service makes the ANC look like a good idea. Last Wednesday I placed an order, this Wednesday it has still not shipped. I sent an email in the morning and by 16:30 I had no response, tried the number on the email and strait to voicemail. Tried another number on the site, rang and eventually went to voicemail. Both numbers listed are cell numbers. Few min later someone calls back and I ask for an update on my order, he says he is not at the warehouse but will get them to get back to me. This morning nothing. I head over to Facebook and DM them there, 15:46 the message is read with no response. The message on Insta I had sent later in the day has also had no response, but not sure if insta has read/seen indicators. So now I have contacted PayFast via email to enquirer as to how to file a transaction dispute as I cannot very well request a refund from a company that ignores all forms of communication. I had also at 17:08 sent another message on FB requesting a refund, purely for the probable benefit of PayFast, maybe they’d want it, not 100% sure they can help but hey, at least it was not a big order. They were just the only place Google spun up for the product I was looking for, and having apparently been in business since like 2006 I kinda assumed they’d be legit. Seems like a lot of effort for long a con if they are are one…
0 replies
52 months ago
Pathetic service, an utter disgrace
I cannot imagine how you people are still in business with such pathetic service, I pay for an overnight from Durban on the 4th, I was notified on the 5th of a short payment which was made with an instant EFT, which R50 extra, at 10:30 that morning, over 2 hours before the parcel landed in CPT. Proof of payment was sent directly from the bank and you guys confirmed receipt of said payment, yet still TODAY, the 7th my parcel is still not out for delivery, when I pay for overnight 6 days is not the expected delivery timeframe. You can be rest assured me and every single person I know will be hearing about how terrible your service is and be warned to not use your company, I may as well have used the ****** post office, I’d have gotten it quicker, or at the very least they’d have had the decency to steal it instead of just not bothering to deliver it.
0 replies
54 months ago
Competitive stupidity.
The support from your social media, and apparently, dev team is nothing short of shocking. I have been unable to verify my app for over 2 weeks now and I feel like I am dealing with a support team who is running a competition to see who is able to provide the most useless and irrelevant response possible. I am sitting with an iOS device and half of the latest feedback is only applicable to android devices, not to mention that they told me the fix is for me to install a version of iOS that does not even exist yet?
106 replies
59 months ago
Refusal to terminate vitality membership
I sent in an email 2 cancel 2 days ago to which I was responded and instructed that I need to call the retentions department, which I refused. I still have not gotten confirmation of my membership having been terminated. I have no intention of calling a retention department, I am wishing to cancel not retain, DUH. You have no legal right to refuse a written request for termination of membership or put any additional hoops into the process, especially when those hoops cost ME time and money. I expect a confirmation of cancelation.
106 replies
Review Distribution
5 Star
4 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
1 (1.9230769230769231%)
2 Star
10 (19.23076923076923%)
1 Star
37 (71.15384615384616%)