WORST cappuccinos ever

My husband and I went to Bru coffee roasters on Sunday 5/12/2021, just to experience the worst cappuccino ever. We ordered 2 medium cappuccino's with cream. After waiting quit a while which is understandable because they were busy, the lady spilled half the one cup on the counter, she then took a rag which was covering the steamer on the coffee machine, wiped the counter and the cup, and put the rag back over the steamer. She then tried to get the cream on top, but the machine would not work, as it looked like there was no cream in to whip. She then proceed to the back with cream and the machine, returning after a long time, with the cream whipper still not working. She then proceed to pour the ice cold cream directly into to cups, Note that the cream was not whipped, and the coffee was standing on the counter for a while The cappuccinos was cold and the hygiene not to standard.