Active since Sep 2016
5
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5 reviews53 months ago
WORST cappuccinos ever
My husband and I went to Bru coffee roasters on Sunday 5/12/2021, just to experience the worst cappuccino ever. We ordered 2 medium cappuccino's with cream. After waiting quit a while which is understandable because they were busy, the lady spilled half the one cup on the counter, she then took a rag which was covering the steamer on the coffee machine, wiped the counter and the cup, and put the rag back over the steamer. She then tried to get the cream on top, but the machine would not work, as it looked like there was no cream in to whip. She then proceed to the back with cream and the machine, returning after a long time, with the cream whipper still not working. She then proceed to pour the ice cold cream directly into to cups, Note that the cream was not whipped, and the coffee was standing on the counter for a while The cappuccinos was cold and the hygiene not to standard.
106 replies
58 months ago
BAD SERVICE, INVOICE RECEIVED AFTER CONVERTING TO PREPAID
I FINALLY MANAGED TO GET MY CONTRACT CANCELLED AND CONVERT TO PREPAID. I HOWEVER RECEIVED AN INVOICE DUE 31 JULY 2021 FOR R355.98 AFTER BEING ON PREPAID FOR A MONTH ALREADY. MY HUSBAND GETS HIS CONTRACT CANCELLED ON THE SAME DAY AS ME, AND HE GETS A CREDIT OF R6.99. HOW IS THIS POSSIBLE. I NEED VODACOM TO GET THIS SORTED ASAP AS THIS PAYMENT IS ON DEBITORDER. NEEDLESS TO SAY THAT IT IS HOPELESS TO PHONE TO TRY AND GET THIS SORTED. PLEASE CAN A CONSULTANT PHONE ME URGENTLY.
106 replies
59 months ago
BAD BAD SERVICE AND BULL****TING CUSTOMERS
MY HUSBAND AND I BOTH CALL TO CANCELL OUR CONTRACT THAT EXPIRE ON 25 JUNE 2021, AND MIGRATE TO PRE-PAID. WE SPOKE TO DEBBIE, AND FOR BEING SUCH GOOD CUSTOMERS FOR MANY YEARS, SHE OFFERED US A DEAL 75% DISCOUNT ON A PACKAGE THAT YOU CANNOT GET INSTORE. THE PACKAGE CONSIST OF 250MIN TALK TIME, 5MB DAYTIME AND 5MB NIGHTTIME DATA FOR R141.00 PER MONTH. WE AGREED TO THIS, AND AFTER RECEIVING 2 CALLS FROM DIFFERENT PEOPLE AT THE CONFIRMATION DEPARTMENT, THE PACKAGE ALL OF A SUDDEN CONSIST OF ONLY THE 5MB DATA FOR R79.00 PER MONTH. THEY CAN SEE THAT THERE MUST BE AIRTIME, BUT IT IS NOT LOADED AND THEY WILL REFER IT BACK TO DEBBIE. WE TRIED TO CANCELL THIS, BUT THEY HAVE DIFFERENT STORIES AND NOTES WILL BE ATTACHED FOR CANCELLATION AS THE ORDER IS STILL PENDING. VODACOM CAN LISTEN TO ALL THE CALLS AS THEY ARE RECORDED. I URGENTLY NEED TO GET THIS SORTED AS THIS IS CLEARLY A COMPANY THAT IS TRYING TO BULL**** CUSTOMERS. I DON'T EVEN KNOW IF MY ORIGINAL CONTRACT WAS CANCELLED. I WOULD APPRECIATE THE ASSISTANCE OF VODACOM, AS I'M AT MY END TRYING TO SORT THIS OUT. I WILL NOT TOLERATE THIS KIND OF SERVICE, JUST GIVE ME WHAT WAS ORIGINAL AGREED UPON.
212 replies
87 months ago
Contract airtime and data not loaded
My monthly contract airtime and data was not loaded on 1 March 2019. Tried to phone, but to no avail. I'm paying out of bundle rates and have no airtime to phone. Poor service
112 replies
117 months ago
21 DAYS FOR REFUND
<p>I WROTE THE BELOW REVIEW ON 6 SEPTEMBER REGARDING A REFUND THAT TAKES 21 DAYS TO REFLECT INTO MY ACCOUNT. I LADY FROM CAPITEC PHONED ME AND SAID THAT IT IS ACTUALLY 7-14 DAYS AND NOT 21 DAYS. THE REFUND STILL DOES NOT REFLECT IN MY ACCOUNT, EVEN AFTER 21 DAYS. I'M OUT OF POCKET WITH THE REFUND AMOUNT, AND PAYDAY IS STILL A WEEK AWAY. WHAT CAN I DO TO GET MY REFUND?</p> <p>21 day for refund to reflect in my account</p> <p> A refund was made into my Capitec account. When I logged a query they said it can take 21 days for the refund to reflect into my account, and that is if the merchant that done the refund entered all the rigth detail whan making the refund. This is unacceptable and it leaves my budget out of pocket with the amount. What must I do?</p> <p> I know that the merchant used the correct detail and that the refund was dedected from their account already, why must I wait 21 days.</p> <p> I'm not happy about this, and surely something can be done about this.</p>
53 replies
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1 Star
5 (100%)