Unacceptable Service and Poor Aftercare – Extremely Disappointed

I am extremely disappointed with the service I received from BSG Autoglass Boksburg. I initially scheduled a call-out for windscreen replacements on two of my vehicles, and the issues began shortly after that.

For the first vehicle, there was wind noise coming through the windscreen after the replacement. I reported it immediately, and while they agreed to send someone out, I had to follow up several times. When the technician finally arrived, he acknowledged the air leak, but said they didn’t have enough silicone or materials to do the job and would have to come back the next day. This forced me to take an Uber to work at my own expense (over R400)—an inconvenience and cost that should never have been necessary if the job was done properly the first time.

For the second vehicle, after the windscreen replacement, the top rubber was damaged. When I informed them, they said I needed to purchase a new one (which they supply and fit). I agreed, and asked them to sort both issues on the same day. They did replace the rubber, but left a visible gap on the top right corner. Now I’m being told that I need to bring the vehicle in for management to inspect it—yet another inconvenience and delay, when the mistake is clearly theirs.

This entire experience has been frustrating, costly, and well below the standard of service I expected. I paid for a professional job, and all I want is to receive what I paid for—properly done, without repeated callbacks and additional costs on my side.

I would not recommend BSG Autoglass Boksburg based on this experience, and I sincerely hope they address their poor after-sales service and quality control going forward.