BT GAMES - Clueless and *****!!!

I wish there was a minus rating! BT games Clearwater Mall are a pathetic bunch to say the least. I am totally disgusted in the service received from them and their staff is clueless. I bought Valorent points(VP) / Through RIOT from them on Monday 23rd of December 2024. When I tried to redeem the points on my game using the BT games printed invoice it gave the error that the voucher/points have already been redeemed. They had no idea how to assist me or at least refund me. Reginald made a call to a supposedly regional manager in PTA and the phone was given to me and I was told it is not there problem and I should take it up with a USA company. I stated to them that I did not bought it from another company but through them. They still have not refunded me and simply said they cannot help me. So in other words BT games are ******* *****ing customers money with no returns! BT games I will never ever support you again. You should not be playing in the gaming space if you have no clue how it works!!!!!