BUCO Sea Point

I bought 11 cupboard knobs with *****s at BUCO Sea Point the other day. 9 of the *****s didn't fit the knobs they came with, they were too thick in diameter, hence today I wanted to return them. A lady, who appeared to be the manager, had the worst possible attitude. No apology. She did not want to take them back, as she claimed the packets were now open (of course they were, I had to try if the *****s fit) and therefor she couldn't put them back on the shelves to sell. I asked whether she would seriously try to resell items which she knew were faulty. She rep**** that it wasn't her problem, but the supplier's. It took a lot of convincing from my side and even more bad attitude from hers to finally get a refund. I am not sure if she had ever heard of the Consumer Protection Act. I have learned 3 things: 1) some managers should not be managing anything, especially a store/colleagues/clients. 2) BUCO Sea Point clearly doesn't care about the quality of goods they sell (she wanted to try and resell knowingly faulty items). 3) I will never set foot into any BUCO outlet again.