Disgusted and Disappointed

Hi all

Might I say how disappointed and disgusted I am in this company for having a terrible supplier like markley Roofing supplying them with materials.

I am a contractor and have experience in construction for 15 years. Anyway I started a project building a double storey building in randburg Ambassador park complex.

I purchased roof tiles for R21,000 or round it off to R22,000 last year December 2025. They only had a certain amount of tiles at there Store BUCO so they had to order more from there supplier MARLEY. The tiles took 2 weeks to get delivered to site.

My team put the roof tiles. We then realised we were short of tiles as per the clients instruction, buy 790 and will see if we run short you can go and get more.

I went to the shop and bought, this time I got it the next day delivered to site. When my team jumped on the roof to put the tiles on the roof tiles just started breaking soon as you walk on the roof. Not all of them broke but many. When I got to site my team had advised me of the situation so I took one roof tile and punched it with my fist and surprisingly It broke. I then went to the store BUCO to purchase 250 more and it came up to R5,000 or R6,000.

My client called the manager GAVIN VORSTER. He then asked me for pictures and email. He CC me in the mail. They responded with a site visit only on the 23/01/2026 and when they came they sent a female lady (VELMA MATHEKGANA) that gave an assessment without even jumping on the roof.

GAVIN VORSTER advised me that he had a couple of complaints as well relating to this issues regarding these roof tiles that Marley supplys them with.

THE EMAIL SENT TO ME HANK AS THE CONTRACTOR WHO MADE THE COMPLAINT :

Good day

Kindly find attached Lab test results and attached photos.

Please check photo 9.1 regarding the installation where it clearly shows that the line is not straight and it is affecting the whole area , hence experiencing breakages.

Kind regards

Velma Mathekgana Sales Representative

How can they make that assumption or decide that when there rep. VELMA MATHEKGANA did not even jump on the roof to see the structure.

Honestly this is pathetic service. I expect to get some answers and I feel they should reimburse me for my team lost, my fuel running to shops, and the material and labour I had to put it.

I give a 5 year warranty on my work and if something happens and those tiles break I will have to replace them and then should I go to BUCO to let them know about this they will give me issues as they would say it's been long etc.

PLEASE ATTEND TO MY COMPLAINT ?