59-81456-76919 Claim

I’m not unhappy with the current treatment I’m getting from CHS through broke buddy. Since Tuesday they have been telling me that the claim is wth management for approval while I requested that this claim be made urgently since I had to leave the car behind with my brother stranded in Durban but they take forever to respond if I don’t call or send am email I will get nothing. Now I don’t know why management is taking for over to finalise this claim. I can’t rent a place for my brother anymore and I’m drained by their service.i have been with them for more than 5 years and this is my second claim but the treatment I’m getting is bad while I remain drained and worried about a person I left stranded in Durban after the incident. My question is when the client request a claim to be urgent is not heard, Management can sit with the claim for more than two days before approval while you pay your policy monthly without any delay.