BUDGETAIR IS A ****! STAY AWAY!

After booking my available airfare through BudgetAir from South Africa to UK, I received an email from BudgetAir saying that there is no available seating (which should have been stated before one makes a booking), and that a refund has been processed and will take up to 5 days. Someone has paid me the Airfare to travel to the UK on Urgent matters and business and this is now prolonged and inconvenienced me significantly, with possible severe repercussions! I have asked BudgetAir for the proof of refund 6 times, with no response from them. There is no contact telephone number, only "chat forums" and email. This agency deliberately took my money knowing that there is no available seating, therefore theft, and a huge ****. People should be very careful of them and be aware of what they do. Reservation BUK-33195493