1 reviews | Active since Member
Complete Scam!!!! Do yourself a favor and don't even bother calling these clowns. They do not deserve a star at all. This (business) if you can call it that has zero customer service they take your money and then lie and cheat their way around providing a service. I paid them 10k to do a job, it has taken them over two weeks to try and get the job right! I was ordered to bring my gazebo, table and x frames into the store so they could measure my items to fit. I left everything with them and provided all my own high res images for them to print. After a few days I had to call them to find out what was happening and I was told they had no staff to do the job so I would have to wait. After waiting for ages and leaving messages for Nadia or Zainab to call me back (which they never did) I went to the store no less than 14 times costing me over R700 in petrol not to mention time. To see what was going on with the job. The gazebo images were all scew and looked like a quilted blanket with stitching hanging off all over the place.The side walls were about half a meter too long and folded over so my logo was not visible. The decals I had made where unreadable, the business cards where all different sizes and my logo had been cut off the top and contact details not legible, the x frame banners were not cut to size so now bend the frames. I had an event that weekend so had to take this garbage to said event where I was being photographed for a national magazine and my business now looks like garbage. I returned everything on the Monday and demanded it get re done and explained very clearly that I had an event in Paarl Thursday,Friday,Saturday and Sunday and I needed everything ready for collection NO LATER than Wednesday 1pm. I arrived promptly at 1pm to collect my belongings that had now been paid in full and was told by Nadia the (manager) who I had dealt with directly that she took the day off and had instructed Zainab to have my goods ready but she forgot. I have now lost my spot at said event and Budget banners has cost me over 70K in lost business. When I arrived today to collect my items I was told that they were not going to give me the decals as I had approved the artwork and it is not their problem. YES I NOT ONLY APPROVED THE ARTWORK I SUPPLIED IT!!!! Budget banners destroyed the artwork as they do not know how to measure or stitch! or read a print ready document. I was then told I need to pay them MORE money as they had measured incorrectly and had printed on a larger surface than anticipated and are now demanding R2886.00 for a table cloth that does not even fit the table in the first place. I have demanded to speak with Shane the senior manager but am told he is never in. I demanded Peter Stam's number the owner but am told no one knows how to get hold of him. I finally found an email address for him and have sent no less that 9 emails to him with no reply.I asked that the least they could do for the money they have cost me in time, petrol and loss of revenue is provide me with the the already printed items as I could use them as a banner and was told by Nadia that this is not an option and by Zainab that it had already been destroyed. (LIARS) CAUTION!!!! DO NOT WASTE YOUR TIME OR MONEY WITH THESE JOKERS!!!!!
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