Not happy with Budget Insurance

Well i am not happy with my Excess recovery fee outcomes "Uneconomical" i was hit by an Governmet vehicle and my Excess recovery took a year which i understand however i did not like the fact that i always had to call for follow ups and after a year i was told this is uneconomical but repairs were roughly +-R42 000 on my brand new Polo 2022 model. I cant help it but gave it 1 star im sorry.