Budget Trailer Rentals has the worst customer service ever!

We were told that by 8am they will open. We basically got service at 9am. All our plans were delayed and when we bring back their trailer late we get charged an arm and a leg. So it’s ok for them to offer poor service and be late but we get charged when we are late?

Let alone how their manager engages with clients. The owner is no different, he does not seem to take criticism quite well. Just a view of their google reviews and you see that his staff members are bad at keeping time. He then defends them by saying they take public transport!

Taxi drivers wake up at 3am and start collecting people! To simply say our staff use public transport is no excuse! South Africans start work at 8am and they manage to get to work on time yet his staff members can’t keep time.

The company is not well managed! If u care about your peace of mind, do not use their services. Plenty trailer services in the area.