SN
Simphiwe N
Active since Jan 2017
34
Reviews
0
Industries
Reviews
34 reviews2 months ago
Discovery Bank Customer Service is beyond Poor
They give you the option to increase your credit limit easily on the app but when you try reduce it, no option to do so on the app and when you call in the customer service folks don't know how to do that. The banks practises are so archaic. I was a client that had my salary paid into my discovery account and had a number of multiple savings accounts. I am gradually existing their banking system cause it's really bad. They need to invest in training their staff and give us more options to get support. Follow in the footsteps of FNB, make it easier for clients to get their needs met. The facy macbooks and fancy glass building will not and cannot sustain poor service.
224 replies
15 months ago
Law on Call
I just got billed for law on call after i requested that it get cancelled last month. Please can the charge be reversed and the service cancelled. Also the turn around time for email replies on law on call is close almost a full week and the replies after waiting a full week are also not helpful or progressive leading to a month of back and forth just trying to cancel a service.
53 replies
16 months ago
Billing Issue
My account is said to be areas but it’s not. I has my debit order bounce last month which i later paid. To pay the debit order i went to my local club and ask them to send me a payment link which they sent but minutes later i got another link. So i got two links to pay. One link asked me to pay R60 and the other had me pay R217.50. I paid both and sent bank statements to Nontlantla.Jack(head office 3-Jan-2025) & Lindo Zondi(local club 19-dec-2024). It’s 6 Jan and my account is still not active despite having paid. Then u call virgin active and their calls all just randomly cut. I’m tired of calling them hence this write up. Please can my account be activated i’ve done my part, sent statements, called and made numerous follow ups. It’s January i need to going with my gym routine so this is urgent.
0 replies
16 months ago
Please send me my recording
An FNB AGENT called earlier this year to sign me up for credit card insurance. Now that i’m unemployed i try claim & i’m told when i took the claim i was unemployed so i couldn't be covered for unemployment benefits. So i asked for the recording to be sent to me & nothing has been sent to this day. Please can i get the recording that was made on the day i signed up for the credit card insurance. Regards
168 replies
20 months ago
NO SERVICE FROM FNB FIDUCIARY
Not having any joy with FNB fiduciary. My emails are being ignored. I’m expecting feedback from Eugene Tammy Peffer, I have been emailing her from last week, I even took leave to try get this sorted but that made no difference cause i am not getting any kind of help from any FNB branch or Via email. I am trying to wrap up my dads estate. FNB sent documents to the masters office and i got an sms from the masters office in Nelspruit confirming that it will take 21 days but nothing has happened since. This sms was received on the 11th of June. It’s now 30 August & there’s no feedback at all, so i went to the masters office and found the receptionist/administrator who asked for my reference number which i gave her, she then looked it up on her system and found that FNB needs to send them the “Undertaking” i then went to FNB Nelspruit Pinnacle for assistance and there was a lady who was helping me, she found that the specialist assigned to my case is Mpho Netshirembe. I emailed her & Dineo Mamatho. Mpho then rep**** stating that Eugene Tammy Peffer is the one dealing with the case now. Mpho also went as far as emailing Eugene in response to my email to her but there was no feedback at all from Eugene Tammy Peffer. I followed up with Eugene last week Friday 23 Aug and there was no feedback. I followed up again with Eugene on the 27 of Aug & there was no feedback. It’s now the 30th of Aug and there’s still no feedback. I would like feedback on this matter as soon as possible.
53 replies
21 months ago
Budget Trailer Rentals has the worst customer service ever!
We were told that by 8am they will open. We basically got service at 9am. All our plans were delayed and when we bring back their trailer late we get charged an arm and a leg. So it’s ok for them to offer poor service and be late but we get charged when we are late? Let alone how their manager engages with clients. The owner is no different, he does not seem to take criticism quite well. Just a view of their google reviews and you see that his staff members are bad at keeping time. He then defends them by saying they take public transport! Taxi drivers wake up at 3am and start collecting people! To simply say our staff use public transport is no excuse! South Africans start work at 8am and they manage to get to work on time yet his staff members can’t keep time. The company is not well managed! If u care about your peace of mind, do not use their services. Plenty trailer services in the area.
0 replies
22 months ago
FNB Charged Me For Transactions They Declined Due to suspected *****
I woke up to a number of declined transaction on my FNB app, when asking FNB what the issue is they point out that I had multiple declined transactions from Monster Insights. I proceed to tell them that the transaction was as a result of FNB blocking the transaction due to them thinking it's *****. Also I did not know why the transaction was being blocked cause I had money in the account so I tried a couple of times. Until I realised a pattern that would happen, everytime the transaction would get declined, I would get an sms from fnb. So I opened those sms and found that FNB had beenn declining the transaction cause they thought it was *****. I then proceeded to read through those texts and found that I could actually confirm that the transaction is not ***** then FNB would accept the payment which I ended up doing. What I was not expecting today is to wake to a string of R6 charges from FNB. The reason why I am not happy about this is simply because I did not block those transactions FNB did, my account had money which I specifically put into my account for that transaction. Went to the FNB chat a few minutes ago and in short Nonhlanhla from Commercial Chat Service told me, "If you were the one who was processing the transactions even when they were declining, instead of contacting the bank the bank to find out the reasons for decline, unfortunately the fee cannot be reversed because the fee structured are in your pricing guide. It is your responsible as client to go through your pricing guide to avoid paying for unnecessary fees.FNB declined transaction fee (local and international point-of-sale, scheduled payment) R6.00. " Which I disagree with, I am ok to be charged R6 if I know there is no money in my account but In this case there was money and FNB is the one that cancelled the transaction. Also her or FNBs logic is flawed cause yall state that I need to call you immediately to discuss the transaction, even if I did that you would still charge me for that declined transaction. So either way wether I called or not the fact that FNB rejected the transaction, there would still be a R6 charge. I would like the charges linked to the declined transactions which were caused by FNB to be reversed cause it was not my fault.
53 replies
25 months ago
Builders Warehouse Nelpsruit Refusing to Show Footage
I bought a COSY Sliding Door Railing from Builders Warehouse Nelspruit and 3 Doors. Got home to find that the railing was missing. Went back to builders to ask to see footage from the loading bay to see if we actually loaded it into the car and they refused to show us the footage stating that only police can see the footage. I find this very disapointing considering that I recently bought a lot of material from them and now that I lost something they are refusing to assist in me finding it. From a customer service perspective I am disapointed. I have gone to many shops before where I have asked to see footage and they have assisted me. So if builders is to review this, my only ask is to see the footage myself so I can certain that the railing was not left behind at the loading bay where I collected the doors.
53 replies
27 months ago
POOR SERVICE FROM PAYFAST
The service from payfast is degrading, I can't help but wonder if it has to do with with the change of ownership cause wow. It's taking them almost two weeks to verify my account mind you it was verified before. I sent all the documents they wanted and it's been crickets since last week. It's now now end of business Thursday and still no word. I even sent a follow up email yesterday and NOTHING. If things continue this way I am moving to Ozow.
58 replies
Review Distribution
5 Star
4 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
30 (88.23529411764706%)