Firstly when u call to talk with their agents before they become rude to you they refuse with their names so it's hard for you to lodge a complaint against them, not once I've experienced this

Firstly when u call to talk with their agents before they become rude to you they refuse with their names so it's hard for you to lodge a complaint against them, not once I've experienced this. Secondly it's about the RATES they charge us that are high and ridiculous and when u try them to explain to u whatever u not happy with u will never get an answer, you will be sent from pillar to post till u get tired. This morning called several times every time I ask for clarity regarding my Bill/ statement for this month they drop the calls on me. After receiving the current statement with a big amount I requested other statements from January this year, they sent me I checked all 4 of them and noticed that I was charged huge amount this month especially on sewerage, I called to ask where is that amount coming from the 1st agent dropped my call, 1nd one did the same, the 3rd did the same. Once I mention my query they drop the phone on me.