Fragmented customs process, ********* advice, and unsafe requests for sensitive document

I’m writing to warn other consumers about my negative experience with Buffalo Logistics.

My parcel is supposedly held at customs, and their first notification advised me to abandon package instead of guiding me through proper SARS customs clearance. Their South African call centre and support does not seem empowered, and the second-tier support in China (which supposedly handles issues within 72 hours) is unprofessional and rude.

When I mentioned I have an importer’s code, they initially suggested I update it with my supplier and pay R1500 for a change of identity. However, when I challenged this and explained my understanding of SARS clearance regulations, they then unreasonably requested that I reshare Import certificate with their Chinese support team and additionally my ID and bank statements. This is *********, misleading, and financially damaging to consumers.

As an experienced importer who regularly clears shipments through reputable logistics providers, I can confidently say Buffalo’s handling of this matter falls far short of acceptable industry standards. Clearing agents are not expected to request duplicate documentation requests across regions, or solicit sensitive financial information through informal channels.

I’m posting this review for consumer awareness, especially to warn others against sharing sensitive personal or financial information without proper verification. Consumers should exercise extreme caution when dealing with this company.

Furthermore, their data protection measures are poor, or they don’t have any at all. I regularly receive *****ulent SMS messages with links to click and make payments. Please do not click such links.