BI
Buffalo International Logistics
Claimed Business
Transportation & Logistics|2.6|20 Reviews (last 12 months)|This business does not respond to reviews
BI
Buffalo International Logistics
Claimed Business
20 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Buffalo International Logistics receives sharply divided feedback. Positive experiences highlight prompt deliveries, friendly and professional drivers, and smooth customs duty payments for shipments from China. However, a significant number of customers report severe issues including repeated failed delivery attempts with false 'address not found' statuses, unreachable customer support, unexpected extra charges, and prolonged refund disputes. Concerns about unprofessional customs clearance processes, requests for sensitive personal documents through informal channels, and poor data protection practices further erode trust among dissatisfied customers.
Performance(last 12 months):
0Trustindex Rating
#23Ranked In Transportation & Logistics
15 minutesAverage Time To Reply
-67 NPSRecommended: Unlikely
Replied to 8% of negative reviews
Typically takes less than 37 min to reply
TrustIndex
0
Score
Ranking
#23
in Transportation & Logistics
Avg Reply
15 minutes
NPS Score
-67
Recommended: Unlikely
Replied to 8% of negative reviews
Typically takes less than 37 min to reply
Review Distribution
2.6|20 Reviews
May '25 - Apr '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Buffalo International Logistics
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (20)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceLI
Lutfia I
1 reviews | Active since Jan 2020
17 Mar 2026, 13:32
SHOCKING SERVICE
The worse customer service ever!!!! i placed a order on the 25th February with Shein, the 3rd March it shows arrived at Cape Town DC. EVER SINCE, I AM STILL WAITING ON MY ORDER. Been calling, whatsup, emails every single day, all day but staff dont know what they doing. i had Wonga screaming at me.... ''YOU MUST JUST WAIT'' by today since last week i am dealing with the manager... stil no help. christine is saying my parcel is lost but not sure, then they saying they handed it over to COUIER IT which i can confirm they dont have it. its clothing for Eid.The runarounds they give=ing me is absolutely shocking AND THE SAD PART IS I AM STILL WAITING FOR MY PARCEL AND ITS EID CLOTHING and the staff just dont care
Helpful (0)
|Replies (0)LI
Lutfia I
1 reviews | Active since Jan 2020
17 Mar 2026, 13:32
SHOCKING SERVICE
The worse customer service ever!!!! i placed a order on the 25th February with Shein, the 3rd March it shows arrived at Cape Town DC. EVER SINCE, I AM STILL WAITING ON MY ORDER. Been calling, whatsup, emails every single day, all day but staff dont know what they doing. i had Wonga screaming at me.... ''YOU MUST JUST WAIT'' by today since last week i am dealing with the manager... stil no help. christine is saying my parcel is lost but not sure, then they saying they handed it over to COUIER IT which i can confirm they dont have it. its clothing for Eid.The runarounds they give=ing me is absolutely shocking AND THE SAD PART IS I AM STILL WAITING FOR MY PARCEL AND ITS EID CLOTHING and the staff just dont care
0
Replies (0)DF
Desmeree F
1 reviews | Active since Jan 2020
16 Mar 2026, 12:55
Delay in delivery after countless emails too prioritize the parcel
I am extremely frustrated with the service regarding my parcel delivery handled by Buffalo Logistics for my SHEIN order. Tracking number: BUFZA8FC28136W7YQ I have been sending emails throughout the past week requesting that this parcel be prioritised because the delivery is urgent. Despite multiple follow-ups, I keep receiving generic responses without clear information about the parcel’s actual location or delivery date. The tracking shows the parcel has been in transit within South Africa for several days already, yet I am now being told it is “queued for dispatch this week,” which is very vague and unacceptable given the circumstances. I specifically needed this parcel today and had to move an important appointment to tomorrow because I expected the delivery based on the tracking updates. I have repeatedly asked Buffalo to confirm: • The exact location of the parcel • Whether it has arrived at the Cape Town Distribution Centre • If it has been assigned to a delivery route Unfortunately, I have not received clear answers or assistance. I urgently need this parcel before my appointment tomorrow, and I hope Buffalo Logistics can resolve this immediately and prioritise the delivery. This level of communication and delay is extremely disappointing for customers who rely on accurate delivery information.
Helpful (0)
|Replies (0)DF
Desmeree F
1 reviews | Active since Jan 2020
16 Mar 2026, 12:55
Delay in delivery after countless emails too prioritize the parcel
I am extremely frustrated with the service regarding my parcel delivery handled by Buffalo Logistics for my SHEIN order. Tracking number: BUFZA8FC28136W7YQ I have been sending emails throughout the past week requesting that this parcel be prioritised because the delivery is urgent. Despite multiple follow-ups, I keep receiving generic responses without clear information about the parcel’s actual location or delivery date. The tracking shows the parcel has been in transit within South Africa for several days already, yet I am now being told it is “queued for dispatch this week,” which is very vague and unacceptable given the circumstances. I specifically needed this parcel today and had to move an important appointment to tomorrow because I expected the delivery based on the tracking updates. I have repeatedly asked Buffalo to confirm: • The exact location of the parcel • Whether it has arrived at the Cape Town Distribution Centre • If it has been assigned to a delivery route Unfortunately, I have not received clear answers or assistance. I urgently need this parcel before my appointment tomorrow, and I hope Buffalo Logistics can resolve this immediately and prioritise the delivery. This level of communication and delay is extremely disappointing for customers who rely on accurate delivery information.
0
Replies (0)OS
Omphile S
1 reviews | Active since Jan 2020
2 Mar 2026, 12:27
Fragmented customs process, ********* advice, and unsafe requests for sensitive document
I’m writing to warn other consumers about my negative experience with Buffalo Logistics. My parcel is supposedly held at customs, and their first notification advised me to abandon package instead of guiding me through proper SARS customs clearance. Their South African call centre and support does not seem empowered, and the second-tier support in China (which supposedly handles issues within 72 hours) is unprofessional and rude. When I mentioned I have an importer’s code, they initially suggested I update it with my supplier and pay R1500 for a change of identity. However, when I challenged this and explained my understanding of SARS clearance regulations, they then unreasonably requested that I reshare Import certificate with their Chinese support team and additionally my ID and bank statements. This is *********, misleading, and financially damaging to consumers. As an experienced importer who regularly clears shipments through reputable logistics providers, I can confidently say Buffalo’s handling of this matter falls far short of acceptable industry standards. Clearing agents are not expected to request duplicate documentation requests across regions, or solicit sensitive financial information through informal channels. I’m posting this review for consumer awareness, especially to warn others against sharing sensitive personal or financial information without proper verification. Consumers should exercise extreme caution when dealing with this company. Furthermore, their data protection measures are poor, or they don’t have any at all. I regularly receive *****ulent SMS messages with links to click and make payments. Please do not click such links.
Helpful (0)
|Replies (0)OS
Omphile S
1 reviews | Active since Jan 2020
2 Mar 2026, 12:27
Fragmented customs process, ********* advice, and unsafe requests for sensitive document
I’m writing to warn other consumers about my negative experience with Buffalo Logistics. My parcel is supposedly held at customs, and their first notification advised me to abandon package instead of guiding me through proper SARS customs clearance. Their South African call centre and support does not seem empowered, and the second-tier support in China (which supposedly handles issues within 72 hours) is unprofessional and rude. When I mentioned I have an importer’s code, they initially suggested I update it with my supplier and pay R1500 for a change of identity. However, when I challenged this and explained my understanding of SARS clearance regulations, they then unreasonably requested that I reshare Import certificate with their Chinese support team and additionally my ID and bank statements. This is *********, misleading, and financially damaging to consumers. As an experienced importer who regularly clears shipments through reputable logistics providers, I can confidently say Buffalo’s handling of this matter falls far short of acceptable industry standards. Clearing agents are not expected to request duplicate documentation requests across regions, or solicit sensitive financial information through informal channels. I’m posting this review for consumer awareness, especially to warn others against sharing sensitive personal or financial information without proper verification. Consumers should exercise extreme caution when dealing with this company. Furthermore, their data protection measures are poor, or they don’t have any at all. I regularly receive *****ulent SMS messages with links to click and make payments. Please do not click such links.
0
Replies (0)LS
Lefa S
1 reviews | Active since Jan 2020
2 Mar 2026, 06:11
Refund query
I paid R9000.00 and l didn't purchase anything. Now l want my refund their sending me from pillar to post. I have sent all my documents. They don't want to give me the number for their financial department or email address for financial department. No one wants to help or assist.
Helpful (0)
|Replies (0)LS
Lefa S
1 reviews | Active since Jan 2020
2 Mar 2026, 06:11
Refund query
I paid R9000.00 and l didn't purchase anything. Now l want my refund their sending me from pillar to post. I have sent all my documents. They don't want to give me the number for their financial department or email address for financial department. No one wants to help or assist.
0
Replies (0)R
Roger
1 reviews | Active since Jan 2020
27 Feb 2026, 17:13
Erroneously paid into their Nedbank account an amount instead of Linex solutions
Erroneously paid into their Nedbank account an amount instead of Linex solutions. Been almost a year, despite sending proof, documents they still cannot refund my R410.
Helpful (0)
|Replies (0)R
Roger
1 reviews | Active since Jan 2020
27 Feb 2026, 17:13
Erroneously paid into their Nedbank account an amount instead of Linex solutions
Erroneously paid into their Nedbank account an amount instead of Linex solutions. Been almost a year, despite sending proof, documents they still cannot refund my R410.
0
Replies (0)NM
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JD L
1 reviews | Active since Jan 2020
19 Feb 2026, 06:55
A Full Week Of Bad Service, Dishonesty Drivers And Zero Service
I am beyond disgusted with the service from Buffalo Logistics. I am currently stuck and unable to work because they are holding my office supplies hostage. My parcel has been marked "Out for Delivery" three times now. Each time, the status is updated to "Address Not Found." This is a blatant lie. I have received many packages at this exact address before from this same logistics company. The worst part is that your tracking shows the parcel is in Kimberley, which is over 200km away from Vryburg. How can a driver "fail to find an address" when they aren't even in the correct town? This is deliberate falsification of delivery attempts to cover up your logistical failures. I have been waiting at home and my phone is always on. Not a single person has called me. You are sabotaging my work and my productivity. There is no communication, when I try to call I get no answer, when I send emails I get automated replies, and it's been a whole week outside my estimated delivery time
Helpful (0)
|Replies (0)JL
JD L
1 reviews | Active since Jan 2020
19 Feb 2026, 06:55
A Full Week Of Bad Service, Dishonesty Drivers And Zero Service
I am beyond disgusted with the service from Buffalo Logistics. I am currently stuck and unable to work because they are holding my office supplies hostage. My parcel has been marked "Out for Delivery" three times now. Each time, the status is updated to "Address Not Found." This is a blatant lie. I have received many packages at this exact address before from this same logistics company. The worst part is that your tracking shows the parcel is in Kimberley, which is over 200km away from Vryburg. How can a driver "fail to find an address" when they aren't even in the correct town? This is deliberate falsification of delivery attempts to cover up your logistical failures. I have been waiting at home and my phone is always on. Not a single person has called me. You are sabotaging my work and my productivity. There is no communication, when I try to call I get no answer, when I send emails I get automated replies, and it's been a whole week outside my estimated delivery time
0
Replies (0)