OS
Omphile S
Active since Sep 2019
4
Reviews
0
Industries
Reviews
4 reviews1 month ago
Fragmented customs process, ********* advice, and unsafe requests for sensitive document
I’m writing to warn other consumers about my negative experience with Buffalo Logistics. My parcel is supposedly held at customs, and their first notification advised me to abandon package instead of guiding me through proper SARS customs clearance. Their South African call centre and support does not seem empowered, and the second-tier support in China (which supposedly handles issues within 72 hours) is unprofessional and rude. When I mentioned I have an importer’s code, they initially suggested I update it with my supplier and pay R1500 for a change of identity. However, when I challenged this and explained my understanding of SARS clearance regulations, they then unreasonably requested that I reshare Import certificate with their Chinese support team and additionally my ID and bank statements. This is *********, misleading, and financially damaging to consumers. As an experienced importer who regularly clears shipments through reputable logistics providers, I can confidently say Buffalo’s handling of this matter falls far short of acceptable industry standards. Clearing agents are not expected to request duplicate documentation requests across regions, or solicit sensitive financial information through informal channels. I’m posting this review for consumer awareness, especially to warn others against sharing sensitive personal or financial information without proper verification. Consumers should exercise extreme caution when dealing with this company. Furthermore, their data protection measures are poor, or they don’t have any at all. I regularly receive *****ulent SMS messages with links to click and make payments. Please do not click such links.
0 replies
41 months ago
Worst customer service Discovery Bank Travel
Been waiting for Travel Refund since July. Nothing Digital about Discovery Bank or their Travel service!! Waiting over 16 weeks for a refund. I’m being sent from pillar to post being told to resubmit documents that they cant keep proper track off. Clearly no CRM and proper system management. Quick to lure customers in with promises but Worst service ever!!This service has been nothing short of appalling. Please process my refund soonest possible. Please reply with a date that the money will be in my account. I have spent a lot of time and my airtime has ran out calling Discovery travel only to be given lame excuses.
660 replies
43 months ago
Broken Refund Process Discovery Vitality Travel
I booked travel travel online through Vitality Travel on 19 July 2022, on 25 July I called Discovery Travel enquiring on cancelling my hotel and car rental. I was advised by the agent that I could cancel but would only be refunded in 8weeks. I then went onto the Website and cancelled as advised. Today, 8 weeks later realising that I haven’t been refunded I call Discovery and I’m advised that I need to fill a form and wait for another 8 weeks. This is pathetic and disappointing service from a company that prides itself as being futuristic and digital. Why do you have a cancel option online if u still require forms to be filled? And why do u not autoforward those forms forms to customers when you get cancel requests from your system. If I had not called I could have waited forever as there is no courtesy call whatsoever to clients.
0 replies
63 months ago
Standard Bank sharing data and incepting Insurance with Hollard without customer consent
It is really disappointing and scary to learn that Standard Bank gives our personal data to brokers and Insurance companies without our consent to incept insurance policy covers without our consent, especially in these days of data fraud and identity theft. I was surprised by a Standard Bank Motor Assist Cover (SBMAC) insurance policy schedule in my inbox fully underwritten and costed at R1112.63 per month, with the full details of my vehicle, VIN number and all, addressed to me an incorrect postal address (an awkward mix of characters from my old and current address) and taken out for me by Standard Bank through Hollard Insurance from an email address hollardfd@brolink.co.za, effective from 1st of March unless I cancel it by sharing yet more of my personal data (confirmation of vehicle insurance cover) with this unknown party appointed by Standard Bank. I initially assumed fraud until I called Standard Bank and the confirmed it to be a process followed if a customer does not confirm insurance cover (which I obviously did before I took delivery of the car 3years ago). I had not received any calls, sms or email from Standard Bank nor the broker nor Hollard requesting confirmation of cover before. The Standard Bank VAF advisor “advised” that she did not know much about the process and that I should follow instruction of the email. I followed advise and emailed my current confirmation of cover and called SBMAC/Hollard to understand more around this process. I spoke a lady by the name of Floella who I asked to confirm the process and data received from Standard Bank. She said they have been calling me to confirm the cover as is inow a new Standard Bank VFA process to confirm vehicle insurance annually. To my surprise my phone numbers they claim to have received from Standard Bank are office numbers from previous employers of more than 5 years ago. Very strange as I am a current Standard Bank customer and they have my current phone numbers. They claimed to have also emailed me in Sept last year. I asked for a copy of that email and proof of cancellation of the new cover that I did not consent to, and that I had now shared proof of insurance. Floella advised that she has emailed both, I refreshed my inbox and before I could tell her that I had not received the emails my call was cut off. I am still awaiting cancellation as I would hate to debited for the fraudulent cover. This is appalling and disappointing of a big corporate like Standard Bank to be conducting such illegal arrangements, leaking customers’ personal information.
122 replies
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1 Star
4 (100%)